Question 1

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

Accepted Answer

A) True 
 B)False

Question 2

Superior Supplies has just agreed to help one of its biggest customers,Amalgamated Products,by participating in a just-in-time inventory system.From Superior's perspective as a supplier,this system will mean:

Accepted Answer

A)  that they will have almost complete freedom in scheduling deliveries.
B)  more effort and higher costs.
C)  less emphasis on quality and greater emphasis on quantity.
D)  a need to deliver large quantities at regularly scheduled intervals.E) A) and B)
F) C) and D)

Question 3

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

Accepted Answer

A)  would include factors such as crime rates and quality of schools.
B)  would include factors such as proximity to ports and rail facilities.
C)  seldom play an important role,because they have little to do with profitability.
D)  are usually the factors that receive the least attention.E) A) and C)
F) B) and D)

Question 4

Many new manufacturers in Canada use continuous production processes.

Accepted Answer

A) True 
 B)False

Question 5

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

Accepted Answer

A)  consumer surplus.
B)  the analytic function.
C)  marginal utility.
D)  form utility.E) A) and C)
F) A) and B)

Question 6

The European Union demands that all firms that want to do business with its member nations must satisfy ISO standards.

Accepted Answer

A) True 
 B)False

Question 7

___________ is an operations management system that makes sure that the right parts and materials were available at the right time

Accepted Answer

A)  MRP
B)  PERT analysis
C)  The Gantt method
D)  Scientific managementE) B) and C)
F) A) and D)

Question 8

According to W.Edward Deming,the father of the quality movement,his cycle of quality control was: Plan,Check,Do,Act (PCDA).

Accepted Answer

A) True 
 B)False

Question 9

In making a location decision,businesses seldom consider "quality of life" in various locations,because factors that influence quality of life have little or no impact on profits.

Accepted Answer

A) True 
 B)False

Question 10

What are some of the benefits of an Enterprise Resource Planning system?

Accepted Answer

Shorter time between orders an...

Question 11

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Accepted Answer

A)  resources.
B)  goods.
C)  services.
D)  equities.E) A) and D)
F) C) and D)

Question 12

Operations management in the service industry:

Accepted Answer

A)  is declining.
B)  a much larger share of total output is being produced by nonprofit organizations.
C)  is all about creating a good experience for those who use the service.
D)  is tied to the export sector.E) B) and D)
F) None of the above

Question 13

How do today's companies make high-quality,custom designed products at very low cost?

Accepted Answer

Through flexible manufacturing...

Question 14

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Accepted Answer

A) True 
 B)False

Question 15

___________ are a set of standards for quality management and quality assurance.

Accepted Answer

A)  EPA 2000
B)  ISO 14000
C)  ISO 9000
D)  TQM 2003/2004E) None of the above
F) A) and B)

Question 16

Process manufacturing physically or chemically alters materials to make a product.

Accepted Answer

A) True 
 B)False

Question 17

Production creates:

Accepted Answer

A)  time utility.
B)  ownership utility.
C)  form utility.
D)  marginal utility.E) None of the above
F) A) and B)

Question 18

Companies like Celestica and Ford have prospered and grown by:

Accepted Answer

A)  focusing on manufacturing of goods rather than the provision of services.
B)  achieving natural monopolies in their markets.
C)  using franchise arrangements to sell their products in a wider range of markets.
D)  getting closer to their customers by offering a variety of services.E) B) and D)
F) A) and D)

Question 19

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

Accepted Answer

A) True 
 B)False

Question 20

CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very little increase in costs.

Accepted Answer

A) True 
 B)False

Exam 10: Producing World-Class Goods and Services

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

Correct AnswerverifiedShow Answer

How do today's companies make high-quality,custom designed products at very low cost?

Correct AnswerverifiedThrough flexible manufacturing...View AnswerShow Answer

In making a location decision,businesses seldom consider "quality of life" in various locations,because factors that influence quality of life have little or no impact on profits.

Correct AnswerverifiedShow Answer

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Correct AnswerverifiedShow Answer

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Correct AnswerverifiedShow Answer

Operations management in the service industry:

Correct AnswerverifiedShow Answer

Superior Supplies has just agreed to help one of its biggest customers,Amalgamated Products,by participating in a just-in-time inventory system.From Superior's perspective as a supplier,this system will mean:

Correct AnswerverifiedShow Answer

___________ are a set of standards for quality management and quality assurance.

Correct AnswerverifiedShow Answer

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

Correct AnswerverifiedShow Answer

The European Union demands that all firms that want to do business with its member nations must satisfy ISO standards.

Correct AnswerverifiedShow Answer

___________ is an operations management system that makes sure that the right parts and materials were available at the right time

Correct AnswerverifiedShow Answer

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

Correct AnswerverifiedShow Answer

Many new manufacturers in Canada use continuous production processes.

Correct AnswerverifiedShow Answer

According to W.Edward Deming,the father of the quality movement,his cycle of quality control was: Plan,Check,Do,Act (PCDA).

Correct AnswerverifiedShow Answer

CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very little increase in costs.

Correct AnswerverifiedShow Answer

What are some of the benefits of an Enterprise Resource Planning system?

Correct AnswerverifiedShorter time between orders an...View AnswerShow Answer

Process manufacturing physically or chemically alters materials to make a product.

Correct AnswerverifiedShow Answer

Companies like Celestica and Ford have prospered and grown by:

Correct AnswerverifiedShow Answer

Production creates:

Correct AnswerverifiedShow Answer

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

Correct AnswerverifiedShow Answer

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Through flexible manufacturing...
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Shorter time between orders an...
View Answer

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