Question 1

When Thomas Inc. dismissed Jim, his supervisor told him the reason was that he did not meet performance standards. The supervisor assumed that would prevent Jim from claiming he had been dismissed unjustly. What is the main flaw in the supervisor's assumption?

Accepted Answer

A)   People who file lawsuits for unjust dismissal are usually lying.
B)   People who sue for unjust dismissal usually claim the real reason for the dismissal differs from what the employer said.
C)   People who file lawsuits for unjust dismissal are irrational.
D)   Lawsuits often challenge an organization's performance management system.
E)   The supervisor provided Jim with inadequate coaching.F) B) and D)
G) C) and D)

Question 2

Distinguish between behavioral observation scales (BOS) and behaviorally anchored rating scales (BARS).

Accepted Answer

A behaviorally anchored rating scale (BA...

Question 3

How can managers improve employee satisfaction with the feedback process?

Accepted Answer

A)   by keeping the feedback session short and concentrating on only the positive aspects of performance
B)   by using the tell-and-sell approach during the feedback session
C)   by avoiding decisions about following up on goals as these tend to intimidate the employee
D)   by letting employees voice their opinions and discuss performance goals during the feedback process
E)   by focusing on the employee's personalityF) C) and E)
G) A) and E)

Question 4

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Accepted Answer

A)   strategic fit
B)   specific feedback
C)   overall opinion
D)   employee orientation
E)   generalized instructionF) A) and B)
G) B) and D)

Question 5

Catarina, the founder of Platter Place, believes in employee empowerment, so as soon as she began hiring managers, she made subordinate reviews part of her company's performance appraisal system. However, she and her human resource manager have realized that the managers don't always place enough emphasis on efficiency and results, perhaps out of fear that their employees will give them lower ratings. What would be the best way for Platter Place to use subordinate feedback?

Accepted Answer

A)   Discontinue subordinate feedback, because it has undesirable consequences.
B)   Require that the employees giving subordinate feedback identify themselves.
C)   Give the employees greater opportunities to observe the behavior of their manager.
D)   Use the results of subordinate feedback to identify avenues for employee development.
E)   Limit the information gathering by subordinates to short periods once a year.F) A) and C)
G) B) and E)

Question 6

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Accepted Answer

A) True 
 B)False

Question 7

According to research evidence, in which situation would an employer most have to guard against raters giving unfair low performance ratings to black employees?

Accepted Answer

A)   when most of the employees in a work group are male
B)   when supervisors have received rater training
C)   when the federal government's Uniform Guidelines do not apply to performance ratings
D)   when most of the employees in a work group are white
E)   when the performance management system is legally defensibleF) A) and B)
G) A) and D)

Question 8

Organizational behavior modification (OBM) is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Accepted Answer

A) True 
 B)False

Question 9

In a performance appraisal, the term validity refers to whether the appraisal measures all aspects of performance, both relevant and irrelevant.

Accepted Answer

A) True 
 B)False

Question 10

In performance appraisal, ________ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Accepted Answer

A)   contamination
B)   reliability
C)   acceptability
D)   validity
E)   interrater reliabilityF) B) and C)
G) None of the above

Question 11

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Accepted Answer

A)   contrast error
B)   halo error
C)   horn error
D)   strictness error
E)   central tendency errorF) B) and D)
G) B) and C)

Question 12

Briefly describe a calibration meeting.

Accepted Answer

Political behavior occurs in every organ...

Question 13

The human resource department of Tull Time is reviewing its performance management system to make sure it can show fairness if an employee ever complains of discrimination. Which statement is a problem that must be addressed if Tull Time is to meet that goal?

Accepted Answer

A)   Research shows that female managers give fairer appraisals than male managers.
B)   Most appraisal instruments are so objective that supervisors find them inflexible.
C)   Employees assume that rating errors are common, though they are rare.
D)   Evidence shows that raters tend to give higher ratings to persons of the rater's own race.
E)   Performance management systems often punish people for whistleblowing.F) A) and B)
G) B) and D)

Question 14

Georgia, a new employee at Dino Co., has demonstrated low productivity for a long period. Her manager evaluates her performance and finds that she requires more training to improve her productivity. In the context of improving employees' performance, Georgia lacks

Accepted Answer

A)   the required motivation.
B)   the necessary abilities.
C)   accountability.
D)   ethical values.
E)   integrity.F) A) and C)
G) All of the above

Question 15

Angor, a manager at Primely Co., is asked by his manager to rate his subordinates' performances. He needs to rate 30 employees on a scale that ranges from 1 to 10. He rates 25 employees with a score of 8. In doing so, Angor commits a rating error. In the context of types of rating errors, Angor's mistake is called

Accepted Answer

A)   central tendency.
B)   halo error.
C)   horns error.
D)   leniency.
E)   statistical error.F) None of the above
G) A) and E)

Question 16

Which statement is true of effective performance management?

Accepted Answer

A)   It can tell top performers they are valued.
B)   It can evaluate employees without establishing standards.
C)   It averts communication between managers and their employees.
D)   It uses just one person as a source of information.
E)   It does not affect employees who meet expectations.F) A) and B)
G) A) and C)

Question 17

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Accepted Answer

A)   They link the company's goals to the specific behavior required to achieve those goals.
B)   They work well for complex jobs.
C)   They provide little feedback on areas of improvement.
D)   They have a low degree of validity and reliability.
E)   They have a low degree of acceptability.F) A) and B)
G) A) and C)

Question 18

The ________ method of performance measurement uses several statements describing each trait to produce a final score for that trait.

Accepted Answer

A)   behaviorally anchored rating scale
B)   mixed-standard scale
C)   behavioral observation scale
D)   graphic rating scale
E)   behavior-response scaleF) A) and C)
G) A) and E)

Question 19

In the simple ranking method of performance measurement, managers rank employees in their group from the highest performer to the poorest performer.

Accepted Answer

A) True 
 B)False

Question 20

A disadvantage of behaviorally anchored rating scales (BARS) is that it can bias a manager's memory.

Accepted Answer

A) True 
 B)False

Exam 10: Managing Employees Performance

Briefly describe a calibration meeting.

Correct Answer
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Political behavior occurs in every organ...
View Answer

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct Answer
verified

Correct Answer
verified

When Thomas Inc. dismissed Jim, his supervisor told him the reason was that he did not meet performance standards. The supervisor assumed that would prevent Jim from claiming he had been dismissed unjustly. What is the main flaw in the supervisor's assumption?

Correct Answer
verified

Correct Answer
verified

According to research evidence, in which situation would an employer most have to guard against raters giving unfair low performance ratings to black employees?

Correct Answer
verified

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Correct Answer
verified

How can managers improve employee satisfaction with the feedback process?

Correct Answer
verified

The ________ method of performance measurement uses several statements describing each trait to produce a final score for that trait.

Correct Answer
verified

In the simple ranking method of performance measurement, managers rank employees in their group from the highest performer to the poorest performer.

Correct Answer
verified

A disadvantage of behaviorally anchored rating scales (BARS) is that it can bias a manager's memory.

Correct Answer
verified

The human resource department of Tull Time is reviewing its performance management system to make sure it can show fairness if an employee ever complains of discrimination. Which statement is a problem that must be addressed if Tull Time is to meet that goal?

Correct Answer
verified

In performance appraisal, ________ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Correct Answer
verified

Georgia, a new employee at Dino Co., has demonstrated low productivity for a long period. Her manager evaluates her performance and finds that she requires more training to improve her productivity. In the context of improving employees' performance, Georgia lacks

Correct Answer
verified

Distinguish between behavioral observation scales (BOS) and behaviorally anchored rating scales (BARS).

Correct Answer
verified
A behaviorally anchored rating scale (BA...
View Answer

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Correct Answer
verified

Which statement is true of effective performance management?

Correct Answer
verified

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Correct Answer
verified

Organizational behavior modification (OBM) is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct Answer
verified

In a performance appraisal, the term validity refers to whether the appraisal measures all aspects of performance, both relevant and irrelevant.

Correct Answer
verified

Exam 10: Managing Employees Performance

Briefly describe a calibration meeting.

Correct AnswerverifiedPolitical behavior occurs in every organ...View AnswerShow Answer

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When Thomas Inc. dismissed Jim, his supervisor told him the reason was that he did not meet performance standards. The supervisor assumed that would prevent Jim from claiming he had been dismissed unjustly. What is the main flaw in the supervisor's assumption?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to research evidence, in which situation would an employer most have to guard against raters giving unfair low performance ratings to black employees?

Correct AnswerverifiedShow Answer

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Correct AnswerverifiedShow Answer

How can managers improve employee satisfaction with the feedback process?

Correct AnswerverifiedShow Answer

The ________ method of performance measurement uses several statements describing each trait to produce a final score for that trait.

Correct AnswerverifiedShow Answer

In the simple ranking method of performance measurement, managers rank employees in their group from the highest performer to the poorest performer.

Correct AnswerverifiedShow Answer

A disadvantage of behaviorally anchored rating scales (BARS) is that it can bias a manager's memory.

Correct AnswerverifiedShow Answer

The human resource department of Tull Time is reviewing its performance management system to make sure it can show fairness if an employee ever complains of discrimination. Which statement is a problem that must be addressed if Tull Time is to meet that goal?

Correct AnswerverifiedShow Answer

In performance appraisal, ________ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Correct AnswerverifiedShow Answer

Georgia, a new employee at Dino Co., has demonstrated low productivity for a long period. Her manager evaluates her performance and finds that she requires more training to improve her productivity. In the context of improving employees' performance, Georgia lacks

Correct AnswerverifiedShow Answer

Distinguish between behavioral observation scales (BOS) and behaviorally anchored rating scales (BARS).

Correct AnswerverifiedA behaviorally anchored rating scale (BA...View AnswerShow Answer

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Correct AnswerverifiedShow Answer

Which statement is true of effective performance management?

Correct AnswerverifiedShow Answer

The paired-comparison method involves comparing each employee with each other employee to establish rankings.

Correct AnswerverifiedShow Answer

Organizational behavior modification (OBM) is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct AnswerverifiedShow Answer

In a performance appraisal, the term validity refers to whether the appraisal measures all aspects of performance, both relevant and irrelevant.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Political behavior occurs in every organ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A behaviorally anchored rating scale (BA...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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