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Exam 10: Motivating Employees

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Question 151

True/False

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According to the Spotlight on Small Business box titled,"Small Incentives Can Be Big Motivators",small businesses can and do put thought into motivating employees to perform at high levels.The box highlights companies who provide mentoring activities for new employees and other companies who believe that stress release type activities re-energizes employees.

A) True
B) False

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Question 152

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Employees in the United States and other developed nations are least likely to be motivated by the desire to satisfy __________ needs:

A) social
B) esteem
C) physiological
D) self-actualization

E) B) and D)
F) B) and C)

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Question 153

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Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Using job enrichment strategy,management can contribute to improved motivation and worker performance by primarily increasing employee pay.

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Referring to Maslow's Hierarchy of Needs Theory,one would agree that U.S.workers are more often interested in satisfying their physiological and safety needs,as opposed to their self-esteem needs.

According to Victor Vroom,the effort employees exert on a specific task depends on their expectations of the outcome.

Herzberg found that factors that provided the highest level of motivation were mostly associated with:

With the looming recession,Affluent International CEO Gabriella Goodheart prepared a holiday statement proclaiming that all employees would receive a coupon for a 15-pound turkey that could be purchased during November and December of this year.According to firm's corporate HR department,the company would disperse coupons to the 6000 worldwide workers that the company employed.As a recent student that is learning about personalizing motivation,you suggest:

Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.

At Groovy Rags,a trendy retail store,manager Eon Forcer doesn't waste any time thinking about whether the employees on his shift get their breaks at a reasonable time.In fact,he claims he is hard pressed to determine which one has "worked hard enough" to even deserve a break.Earlier today,Eon remarked,"I've never met one that likes this job! They're only biding their time and here for the money." Eon's managerial style would be classified as _________.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

One implication of goal-setting theory is that goals should be:

William Ouchi called the management approach typically used by Japanese firms:

Greg is a small business owner who wants to find a way to increase the productivity of his employees.He has just finished reading a book on worker motivation,and found the book's discussion of the Hawthorne studies particularly relevant.Based on his reading,Greg is likely to view pay increases as the best way to improve employee motivation.

In the Hawthorne studies,employees were involved in the planning of the experiments.This caused employees to:

________ emphasizes motivating the worker through the characteristics of the job itself.

After several years of higher education,Tom and Zoe Dash were awarded their Ph.D.degrees and found jobs at an eastern university,where they plan to work in research labs.Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory.Zoe's lab is similar in size,but graduate student benches are interspersed with faculty.From the very beginning,Tom was referred to as Dr.Dash by the graduate students.Zoe and the graduate students in her lab are on first-name basis.As a student of management,which of the following statements would you consider good advice to the managers also known as the principle investigators) of these labs?

Every month Sam Tabor is assigned a different job at Russo & Daughters Financial Consulting.Sam enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring.Russo & Daughters is using a technique known as job:

Working conditions recently changed at the Great Barriers Corporation.Managers and employees now answer their own phones,and even top managers are addressed by their first name.The company even eliminated executive washrooms and parking spaces.Great Barriers implemented all of these changes to motivate employees to work more productively by creating a team spirit within the company.Great Barriers' efforts are consistent with an attempt to: