Question 1

Often we hear that teenagers have unmet social needs. According to Maslow, their desire to become socially accepted will consume them, at the expense of reaching for higher goals, such as developing to their fullest potential.

Accepted Answer

A) True 
 B)False

Question 2

According to Herzberg, the difference between motivators and hygiene factors is

Accepted Answer

A)   motivators cause persons to work smarter, while hygiene factors cause people to work harder.
B)   hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about how many hours they have to work and their next day off.
C)   hygiene factors develop more loyalty from workers, while motivators make workers enthusiastic about moving on to a different company.
D)   overall, motivators relate to greater job satisfaction, while hygiene factors make the work place a satisfying place to thrive.E) B) and C)
F) A) and B)

Question 3

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?

Accepted Answer

A)   improving the physical working conditions
B)   providing clear and fair work rules and policies
C)   making the work itself more interesting and challenging
D)   using time-motion studies to find the most efficient techniques for employees to useE) A) and D)
F) All of the above

Question 4

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Accepted Answer

Abraham Maslow's main contribution to th...

Question 5

After several years of higher education, Tom and Zoe Dash were awarded their Ph.D. degrees and found jobs at a university, where they plan to work in research labs. Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory. Zoe's lab is similar in size, but graduate student benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a student of management, which of the following statements would you consider good advice to the managers (also known as the principal investigators)  of these labs?

Accepted Answer

A)   Graduate students will easily lose respect for the principal investigator and other faculty if they are not encouraged to use the title "Dr." when referring to the researchers who have attained the Ph.D. degree.
B)   There is a lot of sensitive information and highly classified techniques in the research process that should not be shared with graduate students.
C)   Job enrichment is an important part of the learning process, and it will only happen if students have their own space, separate from the faculty/researchers.
D)   Open communication occurs when barriers such as work titles and ranks are eliminated, and work spaces are conducive to learning.E) None of the above
F) C) and D)

Question 6

Serenity accepted a position with Creative Concepts in Houston, Texas. Before her first day, she felt uneasy as she was new to the area and company. However, she was delighted to hear she had the opportunity to play on the company softball team. She quickly made new friends and, through her new friends, learned about her new city. Apparently, her new job satisfies Serenity's ________ needs.

Accepted Answer

A)   social
B)   esteem
C)   self-actualization
D)   physiologicalE) B) and D)
F) None of the above

Question 7

The need ________ would be classified as a social need.

Accepted Answer

A)   to reach one's full potential
B)   to feel safe and secure from unexpected threats
C)   for recognition and self-respect
D)   to feel accepted and lovedE) B) and D)
F) A) and B)

Question 8

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Accepted Answer

A) True 
 B)False

Question 9

A central characteristic of management by objectives is that

Accepted Answer

A)   goals are set by top management and followed without question by others within the organization.
B)   employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.
C)   goals are set through a process involving all members of the organization.
D)   it assumes that management must motivate employees, since employees are incapable of motivating themselves.E) None of the above
F) All of the above

Question 10

Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales will win a trip for two to a Caribbean island. Last year the high billing territory made $400,000 in sales. As his outside consultant on the rewards program project, you suggest that he ask around to make certain that this is something the reps would enjoy. Your other advice is

Accepted Answer

A)   to make certain the payout threshold is sufficiently high so that very few reps will be able to reach the sales goal.
B)   if after several months into the sales contest it appears that several reps are over halfway to meeting this goal, there may be a need to increase the payout threshold.
C)   that monetary rewards are never motivators.
D)   to consider whether the sales reps believe that this reward is attainable.E) A) and B)
F) B) and C)

Question 11

While Cindy, a current psychology major, worked frantically at her part-time job at Ragtime Resale preparing for the regional manager's visit in a few days, her department manager, Lucinda, had an interesting word with her: "Don't worry Cindy, when I first started, I made $9.25 an hour too. It gets better!" Cindy shook her head as she reflected on how little Lucinda knew about what motivated her to seek perfection at this job. As she continued to neatly stack those pocket tees, she thought, "If the regional manager has the same attitude as Lucinda, I'm looking for another job." Cindy would prefer to work with a ________ manager.

Accepted Answer

A)   Theory X
B)   Theory Y
C)   Type J
D)   Type AE) C) and D)
F) B) and C)

Question 12

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Accepted Answer

A) True 
 B)False

Question 13

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Accepted Answer

A) True 
 B)False

Question 14

Generation X employees are likely to

Accepted Answer

A)   be more concerned with career security than with job security.
B)   be less willing to move and change jobs.
C)   lack the drive and ambition of earlier generations.
D)   be poor at providing feedback to others.E) A) and B)
F) C) and D)

Question 15

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Accepted Answer

A)   Employees at Superior Technologies are not lazy, but they normally lack direction and respond best to an autocratic style of management.
B)   The key to increasing productivity at Superior Technologies is to provide employees with the best possible physical working conditions.
C)   When Superior Technologies' employees are put into an isolated group, their natural tendency is to compete against each other and establish a "pecking order."
D)   At Superior Technologies, employees who enjoy their work environment and believe they are respected are likely to be more productive employees.E) A) and B)
F) None of the above

Question 16

William Ouchi's Theory Z embraced which of the following management ideals?

Accepted Answer

A)   Once hired, the employee would be assured of lifetime employment.
B)   Employees would cooperatively solve problems and decisions would always be consensual.
C)   Management would cautiously only concern themselves with an employee's work life.
D)   An employee could be promoted, but both evaluation and promotion would not happen quickly.E) A) and B)
F) B) and C)

Question 17

In Maslow's hierarchy, ________ needs refer to the desire to reach one's fullest potential.

Accepted Answer

A)   social
B)   esteem
C)   egoistic
D)   self-actualizationE) All of the above
F) A) and C)

Question 18

Explain how managers could motivate employees by using expectancy theory. Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.

Accepted Answer

Expectancy theory states that employees'...

Question 19

The concept that a hierarchy of human needs could be used to explain motivation was developed by

Accepted Answer

A)   Abraham Maslow.
B)   Frederick Taylor.
C)   Douglas McGregor.
D)   Frederick Herzberg.E) None of the above
F) A) and B)

Question 20

William Ouchi called the management approach typically used by Japanese firms

Accepted Answer

A)   Type X.
B)   Type J.
C)   Type Q.
D)   scientific management.E) B) and C)
F) A) and D)

Exam 10: Motivating Employees

William Ouchi called the management approach typically used by Japanese firms

Correct Answer
verified

Often we hear that teenagers have unmet social needs. According to Maslow, their desire to become socially accepted will consume them, at the expense of reaching for higher goals, such as developing to their fullest potential.

Correct Answer
verified

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Correct Answer
verified

Explain how managers could motivate employees by using expectancy theory. Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.

Correct Answer
verified
Expectancy theory states that employees'...
View Answer

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Correct Answer
verified

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Correct Answer
verified
Abraham Maslow's main contribution to th...
View Answer

The need ________ would be classified as a social need.

Correct Answer
verified

Correct Answer
verified

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Correct Answer
verified

Correct Answer
verified

William Ouchi's Theory Z embraced which of the following management ideals?

Correct Answer
verified

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Correct Answer
verified

Correct Answer
verified

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?

Correct Answer
verified

A central characteristic of management by objectives is that

Correct Answer
verified

The concept that a hierarchy of human needs could be used to explain motivation was developed by

Correct Answer
verified

According to Herzberg, the difference between motivators and hygiene factors is

Correct Answer
verified

Generation X employees are likely to

Correct Answer
verified

In Maslow's hierarchy, ________ needs refer to the desire to reach one's fullest potential.

Correct Answer
verified

Correct Answer
verified

Exam 10: Motivating Employees

William Ouchi called the management approach typically used by Japanese firms

Correct AnswerverifiedShow Answer

Often we hear that teenagers have unmet social needs. According to Maslow, their desire to become socially accepted will consume them, at the expense of reaching for higher goals, such as developing to their fullest potential.

Correct AnswerverifiedShow Answer

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Correct AnswerverifiedShow Answer

Explain how managers could motivate employees by using expectancy theory. Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.

Correct AnswerverifiedExpectancy theory states that employees'...View AnswerShow Answer

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Correct AnswerverifiedShow Answer

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Correct AnswerverifiedAbraham Maslow's main contribution to th...View AnswerShow Answer

The need ________ would be classified as a social need.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

William Ouchi's Theory Z embraced which of the following management ideals?

Correct AnswerverifiedShow Answer

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?

Correct AnswerverifiedShow Answer

A central characteristic of management by objectives is that

Correct AnswerverifiedShow Answer

The concept that a hierarchy of human needs could be used to explain motivation was developed by

Correct AnswerverifiedShow Answer

According to Herzberg, the difference between motivators and hygiene factors is

Correct AnswerverifiedShow Answer

Generation X employees are likely to

Correct AnswerverifiedShow Answer

In Maslow's hierarchy, ________ needs refer to the desire to reach one's fullest potential.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Expectancy theory states that employees'...
View Answer

Correct Answer
verified

Correct Answer
verified
Abraham Maslow's main contribution to th...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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