Question 1

Fayol's ________principle says that a spirit of pride and loyalty should be created among people within an organization.

Accepted Answer

A)  hierarchy of loyalty
B)  equity
C)  unity of command
D)  esprit de corpsE) A) and B)
F) A) and C)

Question 2

Managing change can include:

Accepted Answer

A)  decentralized authority
B)  centralized authority
C)  redesigning the whole organizational structure
D)  costing analysisE) B) and C)
F) A) and D)

Question 3

Some firms use a combination of departmentalization techniques.

Accepted Answer

A) True 
 B)False

Question 4

Restructuring involves relatively minor changes to an organization to better meet the needs of management.

Accepted Answer

A) True 
 B)False

Question 5

The________ is the nerve system of the informal organization.

Accepted Answer

A)  spider web
B)  company newsletter
C)  grapevine
D)  organizational databaseE) A) and B)
F) B) and C)

Question 6

While most organizations have a formal organization structure,only poorly managed firms also have an informal organization.

Accepted Answer

A) True 
 B)False

Question 7

All organizations have two organizational systems known as the:

Accepted Answer

A)  command system and the control system.
B)  functioning system and backup system.
C)  formal organization and the informal organization.
D)  primary organization and secondary organization.E) A) and B)
F) C) and D)

Question 8

means that decision-making authority is delegated to lower-level managers and employees.

Accepted Answer

A)  Decentralized authority
B)  Standardized authority
C)  Uniformity of authority
D)  Specification of authorityE) A) and C)
F) All of the above

Question 9

Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?

Accepted Answer

A)  Virtual business
B)  E-commerce
C)  Networking
D)  Real timeE) B) and D)
F) A) and B)

Question 10

A recent trend in organization models is the development of permanent teams of employees from different departments of the firm.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following correctly identifies the rationale behind the unity of command principle of management?

Accepted Answer

A)  All authority should rest with top management,since only top managers carry the responsibility of bad decisions.
B)  Workers can become frustrated and confused if they have more than one boss.
C)  All workers must share the same goal.
D)  Every firm has one strong leader,and everyone should support that individual.E) A) and C)
F) C) and D)

Question 12

The optimum number of subordinates a manager can supervise is referred to as the:

Accepted Answer

A)  manager-subordinate ratio.
B)  employee quota.
C)  chain of command.
D)  span of control.E) B) and C)
F) A) and D)

Question 13

Empowering employees to better serve customers requires________ front-line employees.

Accepted Answer

A)  less training for
B)  fewer
C)  more support of
D)  uniforms forE) None of the above
F) A) and B)

Question 14

In a(n) _________organization,decision-making authority is maintained at the top level of management.

Accepted Answer

A)  decentralized
B)  bottom-up
C)  centralized
D)  invertedE) All of the above
F) A) and B)

Question 15

An important challenge of management is to manage change.

Accepted Answer

A) True 
 B)False

Question 16

Chang is a project manager at Paradox Industries.He is able to borrow specialists from the organization on a regular basis to assist in major projects at his high-tech company.After the project ends,the specialists return to their former duties.Paradox Industries utilizes a:

Accepted Answer

A)  bi-functional organization.
B)  lateral transfer organization.
C)  matrix organization.
D)  line organization.E) A) and B)
F) C) and D)

Question 17

The unity of command principle,introduced by Henri Fayol,suggests that all people in an organization should work toward the same objective.

Accepted Answer

A) True 
 B)False

Question 18

Total quality management is not useful in bureaucratic organizations with many layers of management.

Accepted Answer

A) True 
 B)False

Question 19

Economies of scale can be achieved through departmentalization.

Accepted Answer

A) True 
 B)False

Question 20

Henri Fayol and Max Weber are best known for their contributions to:

Accepted Answer

A)  finance theory.
B)  organization theory.
C)  marketing theory.
D)  production theory.E) A) and C)
F) A) and D)

Exam 9: Structuring Organizations for Todays Challenges

Empowering employees to better serve customers requires________ front-line employees.

Correct AnswerverifiedShow Answer

While most organizations have a formal organization structure,only poorly managed firms also have an informal organization.

Correct AnswerverifiedShow Answer

An important challenge of management is to manage change.

Correct AnswerverifiedShow Answer

All organizations have two organizational systems known as the:

Correct AnswerverifiedShow Answer

Fayol's ________principle says that a spirit of pride and loyalty should be created among people within an organization.

Correct AnswerverifiedShow Answer

Economies of scale can be achieved through departmentalization.

Correct AnswerverifiedShow Answer

Restructuring involves relatively minor changes to an organization to better meet the needs of management.

Correct AnswerverifiedShow Answer

Total quality management is not useful in bureaucratic organizations with many layers of management.

Correct AnswerverifiedShow Answer

The unity of command principle,introduced by Henri Fayol,suggests that all people in an organization should work toward the same objective.

Correct AnswerverifiedShow Answer

Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?

Correct AnswerverifiedShow Answer

In a(n) _________organization,decision-making authority is maintained at the top level of management.

Correct AnswerverifiedShow Answer

The________ is the nerve system of the informal organization.

Correct AnswerverifiedShow Answer

Chang is a project manager at Paradox Industries.He is able to borrow specialists from the organization on a regular basis to assist in major projects at his high-tech company.After the project ends,the specialists return to their former duties.Paradox Industries utilizes a:

Correct AnswerverifiedShow Answer

Managing change can include:

Correct AnswerverifiedShow Answer

Henri Fayol and Max Weber are best known for their contributions to:

Correct AnswerverifiedShow Answer

Some firms use a combination of departmentalization techniques.

Correct AnswerverifiedShow Answer

A recent trend in organization models is the development of permanent teams of employees from different departments of the firm.

Correct AnswerverifiedShow Answer

The optimum number of subordinates a manager can supervise is referred to as the:

Correct AnswerverifiedShow Answer

Which of the following correctly identifies the rationale behind the unity of command principle of management?

Correct AnswerverifiedShow Answer

means that decision-making authority is delegated to lower-level managers and employees.

Correct AnswerverifiedShow Answer

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