Question 1

ISO 14000 is a new set of product quality standards that has replaced the old ISO 9000 standards.

Accepted Answer

A) True 
 B)False

Question 2

Redipartz is a supplier of electronics components to a variety of manufacturers.It offers its important customers the convenience of sequential delivery.Redipartz and its major customers are likely to make use of:

Accepted Answer

A)  ERP.
B)  MRP.
C)  MRP II.
D)  PERT.E) B) and C)
F) A) and B)

Question 3

The six sigma approach to quality control:

Accepted Answer

A)  relies on a special team of experts to examine every unit of output at the end of the production process.
B)  detects potential problems before they occur.
C)  allows only 6 defective units per one thousand units produced.
D)  views quality control as a function of the marketing department.E) None of the above
F) B) and C)

Question 4

The main objective of lean manufacturing is to:

Accepted Answer

A)  keep labour costs as low as possible by expanding the use of other resources.
B)  produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible.
C)  get state and local governments to handle many of the tasks currently performed by the firm.
D)  produce goods using less of all types of resources compared to mass production techniques.E) C) and D)
F) B) and D)

Question 5

Solarsys Aeronautics has just been awarded a contract to build a large lab module that will be attached to a new space station.The module is approximately 48 feet long,17 feet in diameter,and weighs over sixty tons.Solarsys should use an assembly line plant layout to produce this module.

Accepted Answer

A) True 
 B)False  False

Question 6

How do today's companies make high-quality,custom designed products at very low cost?

Accepted Answer

Through flexible manufacturing...

Question 7

uses computers to help design products.

Accepted Answer

A)  QPC
B)  DPA
C)  CAD
D)  PERTE) B) and D)
F) B) and C)

Question 8

Process manufacturing refers to combining components and raw materials to make a product.

Accepted Answer

A) True 
 B)False

Question 9

Canada is in the world's top ten for R&D spending.

Accepted Answer

A) True 
 B)False

Question 10

For services,the facility layout is usually designed to:

Accepted Answer

A)  allow mass production techniques to be utilized efficiently.
B)  facilitate a centralized decision-making process.
C)  enable the firm to maintain a continuous production run.
D)  help customers find and buy things.E) B) and D)
F) C) and D)

Question 11

Firms that satisfy the ISO 9000 and ISO 14000 standards have demonstrated a world-class management system in both quality and environmental standards.

Accepted Answer

A) True 
 B)False

Question 12

Which chart is a tool used for planning?

Accepted Answer

A)  Form
B)  Flow
C)  Gantt
D)  PERTE) C) and D)
F) B) and C)

Question 13

How are MRP and ERP similar? How do they differ?

Accepted Answer

Materials requirement planning (MRP),and...

Question 14

Operations management is a specialized area in management that is concerned with the production of both goods and services.

Accepted Answer

A) True 
 B)False  True

Question 15

Enterprise resource planning (ERP)is simpler and less sophisticated than manufacturing resource planning (MRP).

Accepted Answer

A) True 
 B)False

Question 16

A disadvantage of flexible manufacturing systems is that they usually require a great deal of labour because machines are rarely capable of handling a wide variety of tasks.

Accepted Answer

A) True 
 B)False

Question 17

So far,the high cost of CAD/CAM techniques has limited their use to large,expensive manufactured goods such as automobiles.

Accepted Answer

A) True 
 B)False

Question 18

Under the six sigma quality control standard,there are only 3.4 defects per million units produced.

Accepted Answer

A) True 
 B)False

Question 19

The goal of lean manufacturing is to:

Accepted Answer

A)  keep inventories of finished goods as low as possible.
B)  become more self sufficient by producing major components rather than buying them.
C)  produce a very limited variety of goods.
D)  produce goods and services with less of everything compared to mass production.E) B) and C)
F) None of the above

Question 20

MRP stands for:

Accepted Answer

A)  maximized revenue potential.
B)  managed resource priorities.
C)  materials requirement planning.
D)  minimum resource payments.E) A) and C)
F) None of the above C

Exam 10: Producing World-Class Goods and Services

ISO 14000 is a new set of product quality standards that has replaced the old ISO 9000 standards.

Correct AnswerverifiedShow Answer

Redipartz is a supplier of electronics components to a variety of manufacturers.It offers its important customers the convenience of sequential delivery.Redipartz and its major customers are likely to make use of:

Correct AnswerverifiedShow Answer

The six sigma approach to quality control:

Correct AnswerverifiedShow Answer

The main objective of lean manufacturing is to:

Correct AnswerverifiedShow Answer

Solarsys Aeronautics has just been awarded a contract to build a large lab module that will be attached to a new space station.The module is approximately 48 feet long,17 feet in diameter,and weighs over sixty tons.Solarsys should use an assembly line plant layout to produce this module.

Correct AnswerverifiedFalse

How do today's companies make high-quality,custom designed products at very low cost?

Correct AnswerverifiedThrough flexible manufacturing...View AnswerShow Answer

uses computers to help design products.

Correct AnswerverifiedShow Answer

Process manufacturing refers to combining components and raw materials to make a product.

Correct AnswerverifiedShow Answer

Canada is in the world's top ten for R&D spending.

Correct AnswerverifiedShow Answer

For services,the facility layout is usually designed to:

Correct AnswerverifiedShow Answer

Firms that satisfy the ISO 9000 and ISO 14000 standards have demonstrated a world-class management system in both quality and environmental standards.

Correct AnswerverifiedShow Answer

Which chart is a tool used for planning?

Correct AnswerverifiedShow Answer

How are MRP and ERP similar? How do they differ?

Correct AnswerverifiedMaterials requirement planning (MRP),and...View AnswerShow Answer

Operations management is a specialized area in management that is concerned with the production of both goods and services.

Correct AnswerverifiedTrue

Enterprise resource planning (ERP)is simpler and less sophisticated than manufacturing resource planning (MRP).

Correct AnswerverifiedShow Answer

A disadvantage of flexible manufacturing systems is that they usually require a great deal of labour because machines are rarely capable of handling a wide variety of tasks.

Correct AnswerverifiedShow Answer

So far,the high cost of CAD/CAM techniques has limited their use to large,expensive manufactured goods such as automobiles.

Correct AnswerverifiedShow Answer

Under the six sigma quality control standard,there are only 3.4 defects per million units produced.

Correct AnswerverifiedShow Answer

The goal of lean manufacturing is to:

Correct AnswerverifiedShow Answer

MRP stands for:

Correct AnswerverifiedC

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False

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Through flexible manufacturing...
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Materials requirement planning (MRP),and...
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True

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C