Question 1

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.

Accepted Answer

A)   the passive voice
B)   open punctuation
C)   the simplified letter style
D)   technical jargon
E)   the active voiceF) D) and E)
G) A) and E)

Question 2

There are three types of errors that can occur when you are preparing a document: formatting, data, and ____.

Accepted Answer

A)   content
B)   mechanical
C)   language
D)   technical
E)   factualF) B) and C)
G) A) and E)

Question 3

Another name for clasp envelopes is ____.

Accepted Answer

A)   padded envelopes
B)   correspondence envelopes
C)   tan Kraft envelopes
D)   payment-return envelopes
E)   postage-paid envelopesF) A) and B)
G) A) and C)

Question 4

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

Accepted Answer

A)   Special delivery
B)   Certified mail
C)   Express Mail
D)   Registered mail
E)   Priority MailF) A) and B)
G) C) and D)

Question 5

Which of the following is not considered a heading component of an interoffice memorandum?

Accepted Answer

A)   Subject
B)   Agenda
C)   To
D)   Date
E)   FromF) B) and D)
G) C) and D)

Question 6

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.

Accepted Answer

The answer of Well-written, neatly prepared ________ is one of...

Question 7

The subject line is used to ____.

Accepted Answer

A)   describe the contents of the letter in detail
B)   include the names of other people who will receive copies of the letter
C)   contain the writer's name and business
D)   address the person to whom the letter is being written
E)   bring the subject of the letter to the reader's attentionF) A) and E)
G) A) and C)

Question 8

Envelopes that have a transparent window are used for ________ and statements.

Accepted Answer

The answer of Envelopes that have a transparent window are...

Question 9

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.

Accepted Answer

A)   spelling
B)   format errors
C)   clarity and tone
D)   grammar
E)   punctuationF) A) and B)
G) A) and C)

Question 10

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.

Accepted Answer

The answer of To obtain proof that an item was...

Question 11

The content of a letter should ____.

Accepted Answer

A)   discuss several topics at once
B)   go back and forth between topics
C)   stick to the subject
D)   contain the purpose of the letter at the end
E)   be placed in a single paragraphF) D) and E)
G) B) and C)

Question 12

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

Accepted Answer

The answer of Even when correspondence is written using software...

Question 13

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.

Accepted Answer

The answer of E-mail is not considered a(n) ________ method...

Question 14

Regular mail service includes first-class, Parcel Post, Priority, and ____ mail.

Accepted Answer

A)   certified
B)   Express
C)   registered
D)   return receipt
E)   delivery confirmationF) A) and B)
G) A) and C) B

Question 15

Priority Mail is used for ____.

Accepted Answer

A)   any item that weighs between 11 oz and 70 lbs
B)   guaranteed next-day delivery
C)   most medical office correspondence
D)   mail going to foreign countries
E)   mailing books and catalogsF) A) and C)
G) None of the above A

Question 16

If a provider has authorized you to sign his name to correspondence, you should place your ________ after the provider's name.

Accepted Answer

initials

Question 17

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

Accepted Answer

A)   By regular first-class mail
B)   By registered mail, return receipt requested
C)   By special delivery
D)   By Priority Mail
E)   By FedEx home delivery serviceF) A) and C)
G) B) and D)

Question 18

The envelope size most commonly used for correspondence is ____.

Accepted Answer

A)   No. 10
B)   tan Kraft
C)   No. 6
D)   No. 7
E)   No. 8F) All of the above
G) B) and D)

Question 19

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.

Accepted Answer

A)   tan Kraft envelopes
B)   padded envelopes
C)   clasp envelopes
D)   No. 6 envelopes
E)   correspondence envelopesF) B) and D)
G) B) and C)

Question 20

The correct way to include a list in the body of a letter is to ____.

Accepted Answer

A)   double-space within items
B)   indent one space from the margin for each item
C)   leave an extra line between items
D)   avoid leaving an extra line of space above and below the list
E)   limit the list to two or three itemsF) C) and D)
G) D) and E)

Exam 10: Written and Electronic Communication

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.

Correct AnswerverifiedShow Answer

There are three types of errors that can occur when you are preparing a document: formatting, data, and ____.

Correct AnswerverifiedShow Answer

Another name for clasp envelopes is ____.

Correct AnswerverifiedShow Answer

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

Correct AnswerverifiedShow Answer

Which of the following is not considered a heading component of an interoffice memorandum?

Correct AnswerverifiedShow Answer

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.

Correct AnswerverifiedShow Answer

The subject line is used to ____.

Correct AnswerverifiedShow Answer

Envelopes that have a transparent window are used for ________ and statements.

Correct AnswerverifiedShow Answer

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.

Correct AnswerverifiedShow Answer

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.

Correct AnswerverifiedShow Answer

The content of a letter should ____.

Correct AnswerverifiedShow Answer

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

Correct AnswerverifiedShow Answer

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.

Correct AnswerverifiedShow Answer

Regular mail service includes first-class, Parcel Post, Priority, and ____ mail.

Correct AnswerverifiedB

Priority Mail is used for ____.

Correct AnswerverifiedA

If a provider has authorized you to sign his name to correspondence, you should place your ________ after the provider's name.

Correct Answerverifiedinitials

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

Correct AnswerverifiedShow Answer

The envelope size most commonly used for correspondence is ____.

Correct AnswerverifiedShow Answer

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.

Correct AnswerverifiedShow Answer

The correct way to include a list in the body of a letter is to ____.

Correct AnswerverifiedShow Answer

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B

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A

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initials

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