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Exam 9: Production and Operations Management

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Question 111

True/False

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Recent research suggests that the best way to maintain consistently high quality in the production process is to give a group of specialists in a separate quality control department the authority to inspect each product at the end of the production process.

A) True
B) False

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Question 112

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A production process characterized by long production runs to turn out finished goods over time is known as a(n) :

A) assembly process.
B) continuous process.
C) extended process.
D) unrestricted process.

E) A) and B)
F) B) and D)

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Question 113

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Mini-Case "These are exciting times for our company. We've made a lot of changes over the past two years that have really improved our operations and lowered our costs. Now we are ready to expand into new markets. Minimotors is on its way to becoming a global player." The speaker was Sparky Weyer, president and CEO of Minimotors, Inc., a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances. Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase. "You may have heard about some of the ways we've cut costs," Sparky continued. "We've developed a new arrangement with several of our biggest suppliers. They've agreed to make more frequent deliveries tied directly to our production schedules. This will help us reduce our inventory costs dramatically. We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes. In fact, we have set a goal of reducing our defects to 3.4 parts per million. The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers. The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass produced motors. We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers. Installing the new equipment and training our workers to use it properly will be a complex project, but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -The arrangements Minimotors has worked out with its suppliers to reduce the amount of inventory the company holds at any one time shows that it is committed to a(n) .

Which of the following statements describes past processes that existed in manufacturing that negatively affected a firm's competitive advantage?

For many firms, operations management has become an interfirm process.

Many state and local governments offer tax incentives and government services to attract businesses.

ISO 9000 refers to a set of international standards for quality management and assurance.

Antoine's Creamery, an eastern seaboard ice cream producer wants to license firms in Europe to produce and sell its products. We can conclude that this is good strategy if it wants to save the money it would cost to be ISO 9000 certified because the EU (European Union), unlike U.S. firms has not yet adopted these standards.

Lean manufacturing productivity.

Currently, manufacturing accounts for only around 70% of U.S. GDP.

The purpose of computer-integrated manufacturing (CIM) is to unite computer-aided design with computer-aided manufacturing.

A(n) puts together components to make a product.

Firms often use a(n) when working on a major project involving the production of a large item such as an airplane, ship, or bridge.

means tailoring products to meet the needs of a large number of individual customers.

As the service industries became a larger part of U.S. GDP, companies have become more concerned about measuring productivity in the service sector.

Firms that specialize in accounting, finance, and management consulting are all part of the service sector.

Although lean manufacturing attempts to reduce the amount of labor used in the manufacturing process, it typically does so by increasing the amount of most of the other resources used in the production process.

According to the Thinking Green box, titled, "The Green Movement Improves the Economy",

In manufacturing, a is frequently used in operations that serve different customers' different needs.

Experts in operations management for service industry type businesses stress: