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Managers who listen to their subordinates and allow them to participate in decision-making are using the style of leadership.


A) autocratic
B) free-rein
C) participative
D) bureaucratic

E) A) and B)
F) A) and D)

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Empowerment means that more authority and responsibility is given to top management.

A) True
B) False

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Well-known retired basketball coach, Bob Knight, was known for his emotional antics at Indiana University and Texas Tech. If you talk with Bob, he believes in total dedication from his team and total compliance to his style of coaching. It's "his way or the highway." Bob typifies the style of leader.


A) bureaucratic
B) free-rein
C) remanded
D) autocratic

E) B) and C)
F) None of the above

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Adam is a first-line manager for Idle Time Gaming, Inc., a company whose values and focus is innovation. Having recently transferred in from a traditional retail (top/down) company, which of the following changes will the new company expect Adam to embrace?


A) He must continue to issue detailed instructions to give the teams a sense of direction
B) He will no longer have a management position in the firm, since the purpose of teams is to eliminate the need for first-line managers
C) He will need to act less like a "boss" and more like a coach, advisor, counselor, and team player
D) He will isolate himself from his subordinates

E) A) and B)
F) A) and C)

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The revolution in management that is currently underway suggests that the most effective managers of the future will:


A) be very strict in their treatment of workers.
B) emphasize individual initiative rather than teamwork.
C) specialize in performing one of the four management functions.
D) emphasize team work.

E) B) and D)
F) B) and C)

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Staffing is a less important management function today than in the past.

A) True
B) False

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A person who is a good first-line manager is automatically likely to be a good middle or top manager.

A) True
B) False

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The traits used by autocratic leaders include warmth, friendliness, and understanding.

A) True
B) False

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A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

A) True
B) False

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A mission statement should provide a detailed explanation of how a company will achieve its objectives.

A) True
B) False

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When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:


A) controlling.
B) planning.
C) directing.
D) accounting.

E) A) and B)
F) All of the above

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Managers in many of today's high-tech firms realize that workers often know much more about technology than they do.

A) True
B) False

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Organizing involves developing a structure or framework that relates all workers, tasks and resources to each other.

A) True
B) False

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Today, a mission statement should also address social responsibility.

A) True
B) False

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Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

A) True
B) False

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Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

A) True
B) False

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After working for eleven years as a production line worker, Hollis recently was made a foreman. In his new position, Hollis will rely on:


A) conceptual skills more than human relations skills.
B) technical skills and human relations skills more than conceptual skills.
C) technical skills and conceptual skills, but he won't really need any human relations skills.
D) accounting and financial skills.

E) B) and C)
F) A) and C)

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Chase is a manager for World Graphic Design, Inc., a firm that designs and manufactures greeting cards, invitations, announcements, and other event material. Chase spends a lot of time trying to find the right people for various positions at his company. These efforts are part of the controlling function of management.

A) True
B) False

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Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

A) True
B) False

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The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:


A) directing.
B) leadership.
C) planning.
D) forecasting.

E) B) and D)
F) None of the above

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