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Exam 10: Motivating Employees

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Question 61

True/False

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Often we hear that teenagers have unmet social needs. According to Maslow, their desire to become socially accepted will consume them, at the expense of reaching for higher goals, such as developing to their fullest potential.

A) True
B) False

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Question 62

Multiple Choice

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According to equity theory, which of the following statements is most accurate?

A) The best way to motivate employees is to offer everyone the same reward.
B) Employees' perceptions of fairness will affect their level of motivation.
C) Employees generally do a good job of estimating their contributions to a firm.
D) In the United States, employees tend to focus on their own situation and pay little attention to the efforts and rewards of other employees.

E) B) and C)
F) A) and D)

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Question 63

Multiple Choice

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The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Regardless of cultural background, most employees respond the same way to motivational approaches.

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

________ means to work with a subordinate, doing part of the work if necessary.

One implication of goal-setting theory is that goals should be:

Lynn is in charge of a nursing shift at a hospital. She wants to improve the motivation and performance level of the nurses under her direction. According to expectancy theory, one element of an effective motivational strategy is to:

According to expectancy theory, the amount of effort employees exert on a specific task depends on their:

Most Gen X managers are likely to be flexible and good at collaboration.

Marla always strives to excel in her career. Several years ago, she finished college, finally achieving a Ph.D. Although she works as an educator and has a secure position at an urban college, she does not hold a faculty position at a prestigious university. It is obvious to her colleagues that Marla is unsatisfied with her position at work. She constantly gives co-workers subtle reminders of her superior academic credentials and only participates in work activities where she will assume a leadership role. Analyzing Marla's situation using Maslow's hierarchy of needs, which of the following needs are unmet?

At Solar Concepts, Inc., employees are promised long-term employment and are involved in decision making. The employees follow a somewhat specialized career path and have individual responsibility for results. Solar Concept's approach is an example of:

Equity theory suggests that if employees perceive inequity in the workplace, they might respond with reduced productivity, higher absenteeism, or even voluntary resignation.

Elias is disappointed with the work effort of the employees in his department. According to expectancy theory, Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Which of the following is a characteristic of Type J management?

At Blastoff.com, a web-based auction headquartered in upstate New York, when employees are at the company's main office, they do not expect to necessarily sit at the same desk everyday. They may decide to situate in a projection room, in a temporary soundproof room, or in one of several lounge areas in the building. They may locate next to someone outside of their functional area. Blastoff management believes that breaking down barriers fosters more communication and innovation, and makes jobs more interesting.

Herzberg found that the factors associated with job content ranked high as employee motivators.

Rewards that come from someone else in recognition of good work are _________ rewards.

Weldon Taskman has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Weldon has about his efforts is his _______ reward.

Which of the following is the best example of extinction as the term is used in reinforcement theory?