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Exam 10: Motivating Employees

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Question 81

True/False

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Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

A) True
B) False

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Question 82

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According to the Adapting to Change box, one out of five workplaces blocks access to Facebook on company computers, citing a waste of company time.

A) True
B) False

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Question 83

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Maslow called the needs people have for security at work and at home:

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among employees.

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

________ emphasizes motivating the worker through the characteristics of the job itself.

As indicated in the Reaching Beyond Our Borders box, the pool of employees is more diverse than ever. Therefore, it is essential that companies must strive to develop cultural intelligence among its management staff to avoid possible culture clashes.

LivWell Biotechnology Company has four locations in California. You work as a marketing specialist at the oldest and southernmost location. Your colleagues at the three other locations get an hour off each day to work out because there are workout facilities at each of their locations. You know that you make a little more money than they do, but after measuring the cost of stopping off at the gym on your way home each evening, you realize that your extra compensation does not cover the cost of the membership. You are keeping tabs on marketing positions that may open at the company's other sites. Equity theory suggests that you are motivated to bring a sense of fairness to what you perceive as an inequity.

The purpose of management by objectives is to:

According to equity theory, employees are likely to ask:

_____________ studied how the characteristics of the job itself affected worker motivation.

According to researchers David Nadler and Edward Lawler, managers should set performance standards that are attainable only by the most talented and dedicated employees.

The Hawthorne studies concluded that productivity at work seldom changed, but an employee's attitude could show significant improvement if he/she were given the opportunity to think critically at work.

What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?

A college graduate with a degree in psychology, Diana is in no hurry to find a job. In fact, she has elected to continue her education until she decides on the type of career she would like to pursue. Although she really likes some aspects of marketing, social work and social causes also appeal to her. Having worked part-time in a small business during college, she also thinks that working in her own business, independent of the control of others, may also be the way to go. Diana is typical of:

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

The findings of the Hawthorne studies led researchers to look more closely at how ____________ could lead to better productivity.

Ouchi's Theory Z is a blend of Type A and Type J business cultures.

You get a lower grade in a course than your friend did even though you studied more during the semester and attended class more often. As a result, equity theory predicts that you might convince yourself that "Grades aren't all that important. After all, lots of people who succeed in the real world didn't make good grades in school."