Question 1

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

Accepted Answer

A) True 
 B)False

Question 2

The typical difference between quality circles and continuous improvement teams is:

Accepted Answer

A)   quality circles work on product design only.
B)   continuous improvement teams work on product and process design.
C)   continuous improvement teams use only engineers, while quality circles use just the workers doing the work.
D)   the amount of employee empowerment.
E)   There is no difference-they are the same.F) B) and E)
G) B) and D)

Question 3

The Baldrige award can only be won by manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 4

ISO 9000 standards stress continual improvement regardless of how good you currently are.

Accepted Answer

A) True 
 B)False

Question 5

Quality at the source means returning all defects to the source-our vendors.

Accepted Answer

A) True 
 B)False

Question 6

An organization achieves quality by consistently meeting its competitors' standards.

Accepted Answer

A) True 
 B)False

Question 7

The purpose of benchmarking is to establish a standard against which the organization's performance can be judged and to identify a model for possible improvement.

Accepted Answer

A) True 
 B)False

Question 8

Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering outsourcing production to offshore suppliers, managers have to weigh:
(I)  cost benefits that might make shareholders wealthier.
(II)  quality issues that might make firms less productive and/or products riskier.
(III)  the investments already tied up in relationships with existing suppliers.

Accepted Answer

A)   I
B)   II
C)   III
D)   I and II only
E)   I, II, and IIIF) None of the above
G) D) and E)

Question 9

Cause-and-effect diagrams are sometimes called:

Accepted Answer

A)   Pareto diagrams.
B)   fishbone (Ishikawa)  diagrams.
C)   run charts.
D)   control charts.
E)   responsibility charts.F) A) and E)
G) A) and D)

Question 10

Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.

Accepted Answer

A) True 
 B)False

Question 11

A tool that uses time-ordered values of a sample statistic to help detect the presence of correctable causes of variation in a process is a(n) :

Accepted Answer

A)   affinity diagram.
B)   checklist.
C)   control chart.
D)   flowchart.
E)   relationship diagram.F) All of the above
G) A) and C)

Question 12

Which of the following is not an element of TQM?

Accepted Answer

A)   continuous improvement
B)   competitive benchmarking
C)   employee empowerment
D)   team approach
E)   quality management as a specialized function within the firmF) B) and C)
G) A) and B)

Question 13

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Accepted Answer

A) True 
 B)False

Question 14

Suppliers are not included in quality assurance and quality improvement efforts in TQM; they should worry about their own problems.

Accepted Answer

A) True 
 B)False

Question 15

A quality circle is a management team focused on implementing major changes to improve quality.

Accepted Answer

A) True 
 B)False

Question 16

According to Deming, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.

Accepted Answer

A) True 
 B)False

Question 17

The "Control" phase of DMAIC is intended to ensure that:

Accepted Answer

A)   the proper subset of process inputs are monitored.
B)   variability reduction is pursued.
C)   data analysis is overseen.
D)   inputs are closely monitored.
E)   improvements are sustaineD.F) B) and C)
G) C) and D)

Exam 13: Management of Quality

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

Correct Answer
verified

Cause-and-effect diagrams are sometimes called:

Correct Answer
verified

ISO 9000 standards stress continual improvement regardless of how good you currently are.

Correct Answer
verified

According to Deming, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.

Correct Answer
verified

Correct Answer
verified

Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.

Correct Answer
verified

Suppliers are not included in quality assurance and quality improvement efforts in TQM; they should worry about their own problems.

Correct Answer
verified

The Baldrige award can only be won by manufacturing organizations.

Correct Answer
verified

A tool that uses time-ordered values of a sample statistic to help detect the presence of correctable causes of variation in a process is a(n) :

Correct Answer
verified

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Correct Answer
verified

The typical difference between quality circles and continuous improvement teams is:

Correct Answer
verified

Which of the following is not an element of TQM?

Correct Answer
verified

The "Control" phase of DMAIC is intended to ensure that:

Correct Answer
verified

A quality circle is a management team focused on implementing major changes to improve quality.

Correct Answer
verified

The purpose of benchmarking is to establish a standard against which the organization's performance can be judged and to identify a model for possible improvement.

Correct Answer
verified

Quality at the source means returning all defects to the source-our vendors.

Correct Answer
verified

An organization achieves quality by consistently meeting its competitors' standards.

Correct Answer
verified

Exam 13: Management of Quality

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

Correct AnswerverifiedShow Answer

Cause-and-effect diagrams are sometimes called:

Correct AnswerverifiedShow Answer

ISO 9000 standards stress continual improvement regardless of how good you currently are.

Correct AnswerverifiedShow Answer

According to Deming, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.

Correct AnswerverifiedShow Answer

Suppliers are not included in quality assurance and quality improvement efforts in TQM; they should worry about their own problems.

Correct AnswerverifiedShow Answer

The Baldrige award can only be won by manufacturing organizations.

Correct AnswerverifiedShow Answer

A tool that uses time-ordered values of a sample statistic to help detect the presence of correctable causes of variation in a process is a(n) :

Correct AnswerverifiedShow Answer

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Correct AnswerverifiedShow Answer

The typical difference between quality circles and continuous improvement teams is:

Correct AnswerverifiedShow Answer

Which of the following is not an element of TQM?

Correct AnswerverifiedShow Answer

The "Control" phase of DMAIC is intended to ensure that:

Correct AnswerverifiedShow Answer

A quality circle is a management team focused on implementing major changes to improve quality.

Correct AnswerverifiedShow Answer

The purpose of benchmarking is to establish a standard against which the organization's performance can be judged and to identify a model for possible improvement.

Correct AnswerverifiedShow Answer

Quality at the source means returning all defects to the source-our vendors.

Correct AnswerverifiedShow Answer

An organization achieves quality by consistently meeting its competitors' standards.

Correct AnswerverifiedShow Answer

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