Question 1

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of A _________ integration takes information entered into...

Question 2

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Accepted Answer

The answer of ___________ relationship management focuses on keeping suppliers...

Question 3

Which of the below statements is inaccurate?

Accepted Answer

A)  Ideally an organization wants to build both forward and backward integrations
B)  Integrations are expensive and difficult to build and maintain
C)  Most organizations invest in forward integrations only
D)  Most organizations invest in backward integrations onlyE) None of the above
F) A) and D)

Question 4

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 5

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

Accepted Answer

The answer of Customer relationship management involves managing all aspects...

Question 6

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Accepted Answer

The answer of Enterprise resource planning integrates all departments and...

Question 7

Which activities do production and materials management components perform?

Accepted Answer

A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)  None of the aboveE) B) and C)
F) A) and D)

Question 8

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middlewareE) A) and D)
F) All of the above

Question 9

Which of the below represents the bullwhip effect?

Accepted Answer

A)  Organizations know about employee events triggered downstream in the supply chain
B)  Customers receive distorted product demand information regarding sales information
C)  Distorted product-demand information ripples from one partner to the next throughout the supply chain
D)  The ability to view all areas up and down the supply chainE) C) and D)
F) A) and B)

Question 10

Who are the primary users of SCM systems?

Accepted Answer

A)  Sales,marketing,customer service
B)  Accounting,finance,logistics,and production
C)  Customers,resellers,partners,suppliers,and distributors
D)  All of the aboveE) A) and B)
F) C) and D)

Question 11

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False

Question 12

Distribution of products flow from customers and their _____________ customers at all levels.

Accepted Answer

The answer of Distribution of products flow from customers and...

Question 13

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

The answer of ___________ CRM supports traditional transactional processing for...

Question 14

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Accepted Answer

A) True 
 B)False

Question 15

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A)  Eintegration
B)  Application integration
C)  Data integration
D)  Forward integrationE) C) and D)
F) A) and C)

Question 16

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.

Accepted Answer

The answer of ____________ integration is the integration of data...

Question 17

What is automatic call distribution?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information
C)  A phone switch routes inbound calls to available agents
D)  None of the aboveE) A) and C)
F) B) and C)

Question 18

What can analytical CRM modeling tools discover?

Accepted Answer

A)  Identify opportunities for expanding customer relationships
B)  Identify opportunities for cross-selling
C)  Identify opportunities for up-selling
D)  All of the aboveE) A) and D)
F) A) and C)

Question 19

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Accepted Answer

A)  CRM
B)  SCM
C)  ERP
D)  All of the aboveE) A) and D)
F) B) and C)

Question 20

Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

Correct AnswerverifiedShow Answer

What can analytical CRM modeling tools discover?

Correct AnswerverifiedShow Answer

Who are the primary users of SCM systems?

Correct AnswerverifiedShow Answer

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Correct AnswerverifiedShow Answer

Which of the below statements is inaccurate?

Correct AnswerverifiedShow Answer

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Correct AnswerverifiedShow Answer

Distribution of products flow from customers and their _____________ customers at all levels.

Correct AnswerverifiedShow Answer

What is automatic call distribution?

Correct AnswerverifiedShow Answer

In the basic supply chain return refers to supporting customers and product returns.

Correct AnswerverifiedShow Answer

What provides enterprisewide support and data access for a firm's operations and business processes?

Correct AnswerverifiedShow Answer

Which activities do production and materials management components perform?

Correct AnswerverifiedShow Answer

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Correct AnswerverifiedShow Answer

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Correct AnswerverifiedShow Answer

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

Correct AnswerverifiedShow Answer

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Correct AnswerverifiedShow Answer

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Correct AnswerverifiedShow Answer

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.

Correct AnswerverifiedShow Answer

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Correct AnswerverifiedShow Answer

Which of the below represents the bullwhip effect?

Correct AnswerverifiedShow Answer

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified