Question 1

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A)   Campaign management,contact management,opportunity management
B)   Sales management,contact management,contact center
C)   Sales management,call scripting,opportunity management
D)   Sales management,contact management,opportunity managementE) All of the above
F) None of the above

Question 2

Cradle to grave is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 3

What is inventory cycle time?

Accepted Answer

A)   An unfilled customer order for a product that is out of stock
B)   The time it takes to manufacture a product and deliver it to the retailer
C)   The agreed upon time between the purchase of a product and the delivery of the product
D)   The frequency of inventory replacementE) None of the above
F) A) and B)

Question 4

Which activities do human resource components perform?

Accepted Answer

A)   Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B)   Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control
C)   Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)   None of these choicesE) None of the above
F) A) and C)

Question 5

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Accepted Answer

A)   Contact center
B)   Web-based self-service
C)   Call scripting
D)   Website personalizationE) B) and C)
F) All of the above

Question 7

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Accepted Answer

A)   Contact center
B)   Web-based self-service
C)   Call scripting
D)   Website personalizationE) B) and C)
F) A) and D)

Question 8

What is enterprise application integration (EAI) ?

Accepted Answer

A)   Connects the plans,methods,and tools aimed at integrating separate enterprise system
B)   The integration of data from multiple sources,which provides a unified view of all data
C)   Sends information entered into a given system automatically to all downstream systems and processes
D)   Enterprise-wide support and data access for a firm's operations and business processesE) A) and D)
F) A) and C)

Question 9

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 10

What is the integration of a company's existing management information systems?

Accepted Answer

A)   Backward integration
B)   Application integration
C)   Data integration
D)   Forward integrationE) A) and B)
F) All of the above

Question 11

Which of the following questions can procurement help a company answer?

Accepted Answer

A)   What is the quickest way to deliver products to our customers?
B)   What is the optimal way to place items in the warehouse for picking and packing?
C)   What is the optimal path to an item in the warehouse?
D)   How can we guarantee that our raw materials meet production needs?E) B) and D)
F) C) and D)

Question 12

What is selling additional products or services to an existing customer?

Accepted Answer

A)   Cross-selling
B)   Up-selling
C)   Campaign management system
D)   Customer service and supportE) A) and D)
F) A) and C)

Question 13

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)   Backward integration
B)   Application integration
C)   Data integration
D)   Forward integrationE) None of the above
F) All of the above

Question 14

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A)   Upstream
B)   Downstream
C)   In the middle
D)   Not on the supply chainE) A) and B)
F) All of the above

Question 15

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A)   Supply chain event management
B)   Selling chain management
C)   Collaborative engineering
D)   Collaborative demand planningE) A) and C)
F) A) and B)

Question 16

Logistics includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Accepted Answer

A) True 
 B)False

Question 17

Logistics includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Accepted Answer

A) True 
 B)False

Question 18

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 19

What is a supply chain execution system?

Accepted Answer

A)   The ability to view all areas up and down the supply chain in real time
B)   Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C)   Ensures supply chain cohesion by automating the different activities of the supply chain
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) A) and B)
F) A) and C)

Question 20

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A)   Back order
B)   Inventory cycle time
C)   Customer order cycle time
D)   Inventory turnoverE) B) and D)
F) A) and B)

Exam 8: Enterprise Applications: Business Communications

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Correct AnswerverifiedShow Answer

What is the integration of a company's existing management information systems?

Correct AnswerverifiedShow Answer

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Correct AnswerverifiedShow Answer

Which activities do human resource components perform?

Correct AnswerverifiedShow Answer

Logistics includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Correct AnswerverifiedShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

What applies technology to the activities in the order life cycle from inquiry to sale?

Correct AnswerverifiedShow Answer

Cradle to grave is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Correct AnswerverifiedShow Answer

Logistics includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Correct AnswerverifiedShow Answer

Where would you find the customers' customer in a typical supply chain?

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the sales department typically use?

Correct AnswerverifiedShow Answer

What is inventory cycle time?

Correct AnswerverifiedShow Answer

What is a supply chain execution system?

Correct AnswerverifiedShow Answer

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Correct AnswerverifiedShow Answer

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Correct AnswerverifiedShow Answer

Production and materials management is a core ERP component.

Correct AnswerverifiedShow Answer

What is selling additional products or services to an existing customer?

Correct AnswerverifiedShow Answer

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