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The risk of "wrongful termination" lawsuits is reduced with careful _________________.


A) coaching
B) training and development
C) discussion at the time of dismissal
D) documentation
E) goal setting

F) C) and D)
G) A) and E)

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Define bullying.

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Bullying is repeated mistreatm...

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Simplicity is one of the keys to a successful incentive-pay plan.

A) True
B) False

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Which of the following is not one of the five steps in the training process?


A) attendance
B) assessment
C) objectives
D) selection
E) implementation

F) A) and B)
G) C) and E)

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If there is a problem such as an employee who has personal differences with his or her boss,a transfer may be used to solve the problem.

A) True
B) False

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The type of appraisal that is most subject to validity problems due to evaluator bias is called ____________ evaluation.


A) behavioral
B) 360-degree feedback
C) objective
D) trait
E) personality

F) C) and D)
G) D) and E)

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Describe the 360-degree feedback appraisal technique.

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In this technique,an employee chooses 6 ...

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Performance appraisal consists of __________.


A) rotating job positions
B) setting standards and monitoring performance
C) motivating and counseling
D) assessing performance and providing feedback
E) motivating and monitoring performance

F) C) and D)
G) A) and D)

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Establishing the mission and vision is the first step in the strategic human resource process.

A) True
B) False

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In the United States,private industry spends an average of $31.93 per hour worked in employment compensation,of which wages and salaries accounted for 69.9% and benefits 30.1%.

A) True
B) False

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References are an ineffective way to obtain reliable information about a prospective job candidate.

A) True
B) False

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A company that evaluates its truckers based on miles of freight hauled is using subjective appraisals.

A) True
B) False

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Hostile environment occurs when the person to whom the unwanted sexual attention is directed is put in the position of jeopardizing being hired for a job or obtaining job benefits or opportunities unless he or she implicitly or explicitly acquiesces.

A) True
B) False

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If a grievance procedure is not sufficient to solve a labor-management dispute,a binding decision may be sought from __________.


A) a shop steward
B) the AFL-CIO
C) an arbitrator
D) the EEOC
E) a mediator

F) A) and D)
G) B) and C)

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Explain the four major areas of human resource law and give an example of legislation pertaining to each.

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Human resource laws fall under four broa...

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In managing employees under an incentive pay plan,a manager should __________.


A) set "stretch" goals that are very difficult (perhaps impossible) to achieve
B) set goals with employees,but then leave them alone to pursue those goals
C) change the plan frequently to continue to motivate subordinates
D) regularly communicate with employees about the plan
E) design complex plans that cover all contingencies

F) D) and E)
G) A) and B)

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Studies show that when companies have high-quality human resource practices and programs,those companies have higher levels of employee satisfaction,financial performance,and service performance.

A) True
B) False

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Define the two types of sexual harassment and provide an example of each.What are some steps you can follow in the workplace to avoid sexually harassing others?

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There are two types of sexual harassment...

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A job specification describes the minimum qualifications a person must have to perform the job successfully.

A) True
B) False

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The ___________________ is the part of the labor-management agreement that states that employees who receive union benefits must join the union,or at least pay dues to it.


A) givebacks clause
B) agency clause
C) closed shop clause
D) union security clause
E) union shop clause

F) A) and D)
G) None of the above

Correct Answer

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