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According to Porter, companies that wish to dominate broad markets should operate using a ________ strategy.


A) Cost leadership with a low cost
B) Differentiation with a low cost
C) Cost leadership with a high cost
D) All of these

E) A) and B)
F) A) and C)

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Which of the following is not considered a category within the support value activities in a value chain analysis?


A) Technology development
B) Outbound logistics
C) Human resource management
D) Firm infrastructure

E) A) and D)
F) A) and C)

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Updating business strategies is a continuous undertaking as internal and external environments ________.


A) Become less competitive
B) Remain stagnant
C) Rapidly change
D) Become more consistent

E) B) and C)
F) A) and D)

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Rivalry among existing competitors refers to the ability of buyers to affect the price they must pay for an item.

A) True
B) False

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Describe Porter's Five Forces Model and explain each of the five forces.

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Porter's Five Forces Model analyzes the ...

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Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces model.Which of the following represents supplier power in the soft drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water, fruit juice, coffee are all beverage options available to consumers.

E) None of the above
F) A) and B)

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What is the support value activity that provides employees with training, hiring, and compensation?


A) Procurement
B) Operations resource management
C) Human resource management
D) Firm infrastructure

E) None of the above
F) B) and D)

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Competitive advantages provide the same product or service either at a lower price or with additional value that can fetch premium prices.

A) True
B) False

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Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter.Which of the following is not included as one of Porter's three generic strategies?


A) Broad differentiation
B) Supplier cost differentiation
C) Focused strategy
D) Broad cost leadership

E) B) and C)
F) C) and D)

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There are many different stakeholders found in an organization.Stakeholders drive business strategies, and depending on the stakeholder's perspective, the business strategy can change.Which of the following is a main concern for partners/suppliers?


A) Exceptional customer service
B) Fair compensation
C) Professional associations
D) Reliable contracts

E) All of the above
F) A) and D)

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Michael Porter defined the Five Forces Model and the potential pressures that can hurt sales.Which of the following is not one of the potential pressures that can hurt sales?


A) Suppliers can drive down profits by charging more for supplies.
B) New market entrants can steal potential investment capital.
C) Substitute products can steal customers.
D) Competition can steal customers.

E) All of the above
F) A) and B)

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Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café.Each time customers purchases their 100th cup of coffee at The Edgewater Café, they receive a free pound of coffee of their choice.What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?


A) Reducing buyer power with a loyalty program.
B) Increasing buyer power with a loyalty program.
C) Decreasing supplier power with a differentiated product.
D) Creating a substitute product.

E) None of the above
F) A) and B)

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What executes business strategy?


A) SWOT Analysis
B) The Five Forces Model
C) Value Chain Analysis
D) Three Generic Strategies

E) None of the above
F) C) and D)

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Which of the following demonstrates a company that has implemented a low cost, broad market strategy?


A) Neiman Marcus
B) Payless Shoes
C) The Sharper Image
D) Walmart

E) C) and D)
F) A) and B)

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Sandy Fiero works as the chief knowledge officer for Bend Lumbar Company.She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue.Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50.Where in the value chain is Sandy adding value?


A) The primary value activity outbound logistics.
B) The primary value activity inbound logistics.
C) The primary value activity marketing and sales.
D) The primary value activity operations.

E) B) and D)
F) A) and D)

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In a SWOT analysis, potential external opportunities are helpful when they identify all significant trends along with how the organization can benefit from each, including new markets, additional customer groups, legal changes, innovative technologies, population changes, competitor issues, and so on.

A) True
B) False

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What is buyer power?


A) The ability of buyers to affect the price they must pay for an item.
B) The suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services) .
C) High when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market.
D) High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.

E) C) and D)
F) None of the above

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In a SWOT analysis, potential internal weaknesses are harmful when they identify all key areas that require improvement.Weaknesses focus on the absence of certain strengths, including absence of an Internet marketing plan, damaged reputation, problem areas for service, outdated technology, employee issues, and so on.

A) True
B) False

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True

When evaluating the value chain, which of the following is included in the support value activities?


A) Inbound activities
B) Marketing and sales
C) Firm infrastructure
D) Finance and sales

E) A) and D)
F) All of the above

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C

Inbound logistics and operations are part of the primary value activities.

A) True
B) False

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True

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