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Exam 9: Creating and Maintaining High-Performance Organizations

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Question 51

True/False

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To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

A) True
B) False

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Question 52

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High-performance work systems result in _____.

A) simple, repetitive jobs
B) high employee turnover
C) high production costs
D) high product quality
E) centralized decision making

F) C) and E)
G) A) and B)

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Question 53

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Job design aimed at empowerment:

An HRM audit is a formal review of the outcomes of HRM functions.

Winston Memorial Hospital has a well-disciplined and focused staff.Doctors and other health care professionals are taught to follow the organization's policies and guidelines and strictly conduct themselves and their jobs in a manner that reflects the hospital's goals.These policies have helped the hospital gain recognition as one of the best hospitals in the region.This is an example of _____.

Which of the following statements is true about the outcomes of high-performance work systems?

Calvin,the CEO of Incal Inc.,a digital media startup,holds a meeting with his employees,telling them he wants them to put 100% effort into their daily work.To motivate them,he announces that the employee with the best performance will be named Employee of the Month and provided with additional perks.In this scenario,Calvin is trying to increase _____ at Incal Inc.

Alamos Inc.has extensively made use of the technology called cloud computing for several functions of its HR department.This technology has helped manage department functions,store necessary data,and also has given employees access to the required databases to resolve customer queries and complaints.Which of the following,if true,would disrupt the services provided by this arrangement?

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

The employees at Waycliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for.They then implement the ideas resulting from their research.This is an example of _____.

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

A standard feature of a modern HRIS (Human Resource Information Systems) is the use of _____,which store data in separate files that can be linked by common elements.

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

The HR department meets the needs of line managers by:

The HR department at AYM Resources is having a tough time documenting its strategies.In addition,irregularities were uncovered when reviewing the training expenses for a new group of employees.As a solution to these issues,the general manager proposes that all policies,decisions,expenses,and other plans be documented thoroughly with the help of computers that would store pertinent data and organizational information.In this scenario,the general manager proposes using _____.

An organization's HR department makes most decisions about organizational structure.

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

The most popular way to empower employees is to design work so that it can be performed by individuals.

Unity Inc.sells novelty products to a niche market.With support from the human resources team,the customer services team handles the firm's unique brand and reaches out to specific audiences.To ensure that its product line remains strong,the company's CEO emphasizes team adherence to the ethics and policies of the organization.In this scenario,which of the following methods of employee engagement is the CEO of Unity Inc.encouraging?

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.