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Employers' support for immigration to the United States can be attributed to the fact that:


A) there is lack of adequate technology in the country.
B) undocumented immigration is not taken seriously by the U.S. government.
C) qualified technical workers are scarce in the United States.
D) there is increased support from the government.
E) U.S. workers are not open to innovation.

F) C) and E)
G) B) and E)

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Which of the following defines organizations with the best possible fit between their social system and their technical system?


A) Workforce analysis systems
B) Holistic management systems
C) Supply chain systems
D) High-performance work systems
E) Total quality management systems

F) A) and C)
G) B) and D)

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Employees realize that many companies are no longer able to provide long-term employment security.Instead,the employees now want:


A) increased pay.
B) less demanding work.
C) employability.
D) written employment contracts.
E) additional benefits.

F) D) and E)
G) A) and C)

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C

A large gap exists between the social system and the technical system in high-performance work systems.

A) True
B) False

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According to the principles of total quality management:


A) the feedback process should be initiated only after a significant quality improvement.
B) human resource managers have a limited role since the emphasis is on quality alone.
C) only key personnel receive training in quality.
D) errors in a product or service should be prevented before occurrence.
E) internal customers are more valuable than external customers.

F) B) and D)
G) B) and E)

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How has the requirement for creating high-performance work systems changed?


A) There is a drive toward low-cost strategy in the labor market.
B) Employees prefer implementation of 40-hour work weeks.
C) Competitors are looking for ways to standardize prices in their respective industries.
D) Employers are looking for ways to tap people's creativity and interpersonal skills.
E) Customers are demanding standardized products over customized products.

F) All of the above
G) B) and E)

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_____ are employed directly by a company for a specific time,specified in a formal agreement between the company and the workers.


A) On-call workers
B) Independent contractors
C) Temporary workers
D) Contract company workers
E) Part-time workers

F) A) and C)
G) A) and B)

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D

Employees who take assignments in other countries are called _____.


A) home-country nationals
B) immigrants
C) external employees
D) expatriates
E) emigrants

F) A) and D)
G) C) and D)

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The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitute:


A) outsourcing.
B) alternative work arrangements.
C) consolidation.
D) high performance work systems.
E) offshoring.

F) A) and B)
G) D) and E)

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The growth in e-commerce and information economy has led to an increase in the demand for employees in:


A) technical jobs.
B) mining and resource extraction.
C) agriculture.
D) service occupations.
E) manufacturing.

F) B) and C)
G) B) and D)

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Total quality management is intended to bring about a continuous process of quality improvement.

A) True
B) False

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True

Which of the following is a challenge for HRM during mergers?


A) Scrutinizing balance sheets
B) Evaluating the financial worth of the new company
C) Developing competitively priced products
D) Developing conflict resolution skills among employees
E) Sustaining the brand image of the company

F) A) and B)
G) B) and E)

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Which of the following is true regarding skilled knowledge workers?


A) They do not have considerable autonomy to make decisions.
B) They are most likely to experience a lack of opportunities in a slow economy.
C) They are not easily replaceable as they own the knowledge that the company requires to produce its products.
D) They are not expected to be technically efficient and are only involved in direct interactions with customers.
E) They are bound to work under the conditions imposed by the employer owing to the low status of their jobs.

F) C) and D)
G) B) and C)

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What is employee empowerment? How can the HR departments help to make it effective?

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Employee empowerment means giving employ...

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The confidentiality of the HR information can be maintained by setting up e-HRM on _____,a network that uses Internet tools but limits access to authorized users in the organization.


A) an open website
B) an intranet
C) an ethernet
D) an extranet
E) Arpanet

F) A) and C)
G) A) and D)

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Avion textiles,a cloth manufacturing company implements a new technology in their production process to improve the speed at which the cloth is produced.To make effective use of this technology,the company decides to train its employees regarding the new technology.They also make changes in the quality check and sales teams to maintain the costs at profitable levels and deliver good quality products.This reformation in all the critical processes of the company to make them efficient is known as _____.


A) outsourcing
B) codetermining
C) downsizing
D) hedging
E) reengineering

F) A) and E)
G) D) and E)

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_____ are persons who work for an organization only when they are needed.


A) On-call workers
B) Moonlighting employees
C) Apprentices
D) Part-time employees
E) Trainees

F) A) and B)
G) C) and D)

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Henry is a human resource consultant who runs and operates his own business from his home.He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise.Henry is a(n) :


A) on-call worker.
B) agent.
C) temporary employee.
D) contract company worker.
E) temporary worker.

F) C) and D)
G) B) and E)

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An individual who is actively seeking employment is a part of an organization's external labor market.

A) True
B) False

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A company that operates in the U.S.,shifts its warehouses and operations to a low rent area that is 50 miles away from town.This is an example of offshoring.

A) True
B) False

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