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A focus group consists of a small group of people who meet,under the direction of a discussion leader,to communicate their opinions about an organization,its products,or other issues.

A) True
B) False

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Holly is a sophomore in college considering a degree in marketing.She has asked several friends for advice and their comments are listed below.Which of these comments is the most accurate and likely to help Holly?


A) Marketing offers business students a wide array of career options.
B) Majoring in marketing rules out a meaningful career with a nonprofit organization.
C) You should major in marketing only if you want to work in advertising or personal selling.
D) Marketing is a career that offers stability,good pay and ample employment opportunities.Marketing activities today are essentially the same as they were several decades ago.

E) None of the above
F) B) and D)

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__________ marketing is the marketing of products to groups of customers a firm decides it can serve profitably.


A) Objective
B) Departmentalized
C) Target
D) Subjective

E) A) and B)
F) A) and C)

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Green-Living Lawn care Systems,Inc. ,has enjoyed great profits for 15 years.When new product development made it feasible for underground sprinkling systems to be installed at a reasonable price,the business skyrocketed.Recently,through ________________ the owner of Green-Living learned about a grass seed that only needs to be watered two times each year.This innovation could have serious consequences on healthy revenues and profits.The owner is analyzing the _________ environment in order to remain knowledgeable about new trends that may affect his business.


A) environmental scanning;economic
B) environmental scanning;technological
C) continuous processing;economic
D) continuous processing;technological

E) A) and D)
F) B) and C)

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The primary factors involved in the marketing mix are sometimes called the 5 intangibles of marketing.

A) True
B) False

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Which of the following represents an example of demographic segmentation?


A) A firm producing recreational equipment divides its market into groups by region of the country,designing different products for people in different parts of the country.
B) An automobile manufacturer offers different types of cars designed to appeal to different age groups and income levels.
C) A motion picture company divides its market according to the attitudes and interests of its customers,marketing some films to people who enjoy action movies and targeting other movies to people who prefer romantic comedies.
D) A company that produces food products has designed a special line of easy to prepare microwavable meals that are low fat and high in fiber to attract people interested in the health benefits of the foods they eat.

E) B) and C)
F) A) and D)

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The business philosophy of "produce as much as you can because there is a limitless market" is consistent with which of the following marketing eras?


A) Production era
B) Selling era
C) Marketing era
D) Customer relationship era

E) C) and D)
F) B) and C)

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Market segmentation is the process of dividing a market into several groups whose members have dissimilar characteristics.

A) True
B) False

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Sales representatives at the HomeWork Helper Appliances Store work hard to develop a close relationship with their customers and to provide satisfaction even after the sale.These efforts by HomeWork Helper's sales personnel are part of the marketing process.

A) True
B) False

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Cool People Publications focuses their marketing efforts on reaching African-American teenage girls.The firm believes that they are positioned to profitably serve this group of consumers.Cool People utilizes the strategy of:


A) narrowcasting.
B) target marketing.
C) primary marketing.
D) focus group selection.

E) All of the above
F) None of the above

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In general,the broader the market a firm tries to serve,the better its chances of success.

A) True
B) False

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Firms adopting a relationship marketing strategy view technology as a(n) :


A) promising technique to expand to a mass market.
B) threat to the effective and efficient implementation of their strategy.
C) tool with limited value because many people are reluctant to place orders or send information electronically.
D) increased opportunity to personalize marketing campaigns to meet customer needs.

E) A) and B)
F) A) and C)

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Which of the following would be considered part of a firm's marketing mix?


A) Identifying the best source of funds to finance a firm's marketing activities
B) Determining the best pricing strategy for a product
C) Establishing a production schedule that enables the firm to meet forecasted sales
D) Designing the most efficient production plan

E) All of the above
F) A) and B)

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The main concern of the marketing mix is to please firm's stockholders.

A) True
B) False

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Whenever available,marketers should rely exclusively on primary data because it is much more accurate than secondary data.

A) True
B) False

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The significant increase in consumer demand following World War II marked the beginning of the:


A) production era.
B) selling era.
C) marketing concept era.
D) customer relationship era.

E) B) and C)
F) None of the above

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Which of the following describes a process in which marketers present an accurate description of a new product to potential customers and ask if they find the idea appealing?


A) Prototype testing
B) Concept testing
C) Test marketing
D) Competitive benchmarking

E) A) and B)
F) A) and D)

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While the four Ps help us remember the basics components of the _________,they don't have significant relevance in the marketing process.


A) production operation
B) marketing mix
C) product development process
D) competitive benchmarking process

E) B) and C)
F) C) and D)

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________ is the activity,set of institutions,and processes for creating,communicating,delivering,and exchanging offerings that have value for customers,clients,partners,and society at large.


A) Selling
B) Advertising
C) Marketing
D) Mixing markets

E) None of the above
F) A) and D)

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B2B marketers include manufacturers,retailers,hospitals,and the government.

A) True
B) False

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