FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 10: Motivating Employees

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 101

True/False

Review LaterAdd Note

Review Later

Often times,we hear that teenagers have unmet social needs.According to Maslow,their desire to become socially accepted will consume them,at the expense of reaching for higher goals,such as developing to their fullest potential.

A) True
B) False

Correct Answer

verified

Show Answer

Question 102

True/False

Review LaterAdd Note

Review Later

The central idea behind MBO (management by objectives)is that employees motivate themselves through the process toward goal achievement.

A) True
B) False

Correct Answer

verified

Show Answer

Question 103

Multiple Choice

Review LaterAdd Note

The practice of moving employees from one job to another to make work more interesting is called:

Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.

As the marketing director for Chipper's Golf Resort,you are making plans for the annual golf tournament,and trying to decide on dollar prizes.In past years,you successfully raised $25,000 through registration fees and sponsorship.After learning that in past years,you successfully raised in excess of $25,000 through registration fees and sponsorship,the general manager wants to make the top prize $10,000.His exact words were,"We can attract some great talent at the level!" At your morning meeting,you inquire: "Can we afford to announce a $10,000 prize at the expense of losing out on a portion of the registration fees if some of our past participants decide not to enter the tournament? You explain to the general manager that if you set the prize too high,several better than average golfers in the area will find it to be "out of their league" and will be unmotivated to participate or spend the money.Your analysis of the situation is reasonable according to ___________.

Mini-Case The first meeting between the new CEO of Idle Time Gaming,Inc. ,John Noble,and Howie Spradlin,the production manager did not go smoothly.The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around. Howie started the conversation by handing Mr.Noble most recent production report."I've always thought that most of our employees were lazy,and now I've got proof," Howie stated."We pay these guys the highest wages in the industry,provide them with a safe place to work,and make the job as simple as possible.We aren't asking these guys to do brain surgery,but productivity still lags and our production costs increase.I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work.If those guys think I'm going to let them get away with goofing off,they're in for a rude awakening." CEO Noble responded in a way that surprised Howie."Maybe these employees aren't lazy,Howie,maybe they are just bored and resent the way we've treated them," he said."The employees are experienced and well trained.They might work harder and smarter if the work were more interesting and rewarding.Their attitudes might even improve if we treated them with more respect.Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them." For the next hour,the two discussed ways to improve worker motivation and performance.Howie left the meeting with an unsettled feeling.Many of Mr.Noble's suggestions seemed naïve to Howie."Mr.Noble is the boss,but I think he is too optimistic regarding human nature," Howie mused.Reluctantly,Howie had to admit that his own approach had not succeeded in improving the plant's performance.He decided to take a hard look at some of Mr.Noble's ideas. -According to McGregor,Howie's views of his employees suggest he is a ____________ manager.

In a high-context culture:

The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among employees.

Jacob recently returned from a tour of duty in Iraq,where he served with the U.S.Army's 1^st Infantry Division.Sitting at the kitchen table in his parent's home,he listens to his mom spend several hours making plans for a Caribbean cruise with her a new group of friends.He hears about his sister's recent promotion at work,and about his Dad winning the "Innovator of the Year" award at his company.He reflects back on the lives of the people he has just left - their nightly fears of mortar attacks;their need to boil the drinking water on a daily basis,and,the children that flocked around him begging for something to eat.As he tries to concentrate on his business management text,he recognizes strong correlations between Maslow's hierarchy of needs theory and his present and past environment.He concludes:

Millie recently accepted a new job with better pay and a high degree of job security.She is now able to live in a nicer apartment and maintain a fairly comfortable life style.However,she still feels like an "outsider" at work,and does not yet perceive that her fellow employees have accepted her into their group.According to Maslow's theory,Millie is driven by a desire to satisfy her social needs.

Frank and Lillian Gilbreth developed the principle of __________,which said that every job could be broken down into a series of elementary motions.

Mini-Case The first meeting between the new CEO of Idle Time Gaming,Inc. ,John Noble,and Howie Spradlin,the production manager did not go smoothly.The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around. Howie started the conversation by handing Mr.Noble most recent production report."I've always thought that most of our employees were lazy,and now I've got proof," Howie stated."We pay these guys the highest wages in the industry,provide them with a safe place to work,and make the job as simple as possible.We aren't asking these guys to do brain surgery,but productivity still lags and our production costs increase.I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work.If those guys think I'm going to let them get away with goofing off,they're in for a rude awakening." CEO Noble responded in a way that surprised Howie."Maybe these employees aren't lazy,Howie,maybe they are just bored and resent the way we've treated them," he said."The employees are experienced and well trained.They might work harder and smarter if the work were more interesting and rewarding.Their attitudes might even improve if we treated them with more respect.Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them." For the next hour,the two discussed ways to improve worker motivation and performance.Howie left the meeting with an unsettled feeling.Many of Mr.Noble's suggestions seemed naïve to Howie."Mr.Noble is the boss,but I think he is too optimistic regarding human nature," Howie mused.Reluctantly,Howie had to admit that his own approach had not succeeded in improving the plant's performance.He decided to take a hard look at some of Mr.Noble's ideas. -John Noble speculated that Howie really didn't know much about his employees,including the types of rewards that they found meaningful and whether they personally felt that if they worked hard,they could achieve a reward.Noble's thoughts referred to:

Since hygiene factors do not motivate workers toward high achievement at work,managers can safely ignore these factors when trying to develop an effective work environment.

With the looming recession,Affluent International CEO Gabriella Goodheart prepared a holiday statement proclaiming that all employees would receive a coupon for a 15-pound turkey that could be purchased during November and December of this year.According to firm's corporate HR department,the company would disperse coupons to the 6000 worldwide workers that the company employed.As a recent student that is learning about personalizing motivation,you suggest:

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

After several years of higher education,Tom and Zoe Dash were awarded their Ph.D.degrees and found jobs at an eastern university,where they plan to work in research labs.Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory.Zoe's lab is similar in size,but graduate student benches are interspersed with faculty.From the very beginning,Tom was referred to as Dr.Dash by the graduate students.Zoe and the graduate students in her lab are on first-name basis.As a student of management,which of the following statements would you consider good advice to the managers (also known as the principle investigators) of these labs?

Marla always strives to excel in her career.Several years ago,she finished college,finally achieving a Ph.D.Although she works as an educator and has a secure position at an urban college,she does not hold a faculty position at a prestigious university.It is obvious to her colleagues that Marla is unsatisfied with her position at work.She constantly gives coworkers subtle reminders of her superior academic credentials and only participates in work activities where she will assume a leadership role.Analyzing Marla's situation using Maslow's hierarchy of needs,which of the following needs are unmet?