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Exam 7: Management and Leadership

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Question 141

True/False

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The main job of managers today is to watch over people to be sure they do what the manager asks of them.

A) True
B) False

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Question 142

Multiple Choice

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Management is more progressive today.There is more emphasis on:

A) individual work that can be successfully measured.
B) working in teams.
C) striving to eliminate the control function of management.
D) placing greater reliance on the government for financing.

E) A) and B)
F) A) and C)

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Question 143

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____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.

Rita is a manager of a medium-sized service company.She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers.Rita's efforts are part of the organizing function of management.

Branch and plant managers and division heads are classified as first-line managers.

At Lifeline Pharmaceuticals,highly regarded research personnel rely on top management to provide strategic direction.Beyond that,researchers work on their own to develop new drugs to satisfy customer needs and company profit objectives.Middle management at Lifeline practice ____________.

Juanita is a project manager for a group of experienced and creative programmers at Idle Time Gaming,a publisher of popular computer games.Since the programmers are bright,creative,and highly motivated,Juanita brainstorms basic ideas with her group,then allows the programmers a great deal of freedom to do what it takes to reach the agreed upon objectives.Juanita is using a free-rein leadership style.

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Top management is also known as first-line management because it deals with key managerial decisions on a priority basis.

Customers who visit any Good As New Appliance Repair Center see a framed statement prominently displayed near the front door.The plaque describes the company's fundamental purposes.In part,it states that "All Good As New Centers operate under the belief that every customer deserves good quality parts,fast and dependable service,and a fair price." The words on this plaque reflect the ____________ of Good As New.

Because of the complex nature of their jobs,top managers spend most of their time developing and using technical skills.

Managers make decisions about how to use organizational resources to accomplish goals.

PMI is a problem solving technique that involves listing pluses,minuses and implications.

Managers must lead by doing,not just by saying.

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures,they are involved in:

___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

External customers are those individuals or units that receive services from other units within the same organization.

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.