Question 1

Which of the following is true of electronic messages?

Accepted Answer

A)   There can be no permanent record of electronic messages.
B)   Electronic messages are extremely safe as they cannot be saved or leaked.
C)   Electronic messages are the private property of the system's owner, not of the sender.
D)   They cannot be forwarded by recipients to others without the original sender knowing it.
E)   When electronic messages are deleted, it means that they are completely destroyed.F) C) and D)
G) A) and D)

Question 2

_______ is a process in which information flows in a single direction, from a sender to a receiver, with no feedback loop.

Accepted Answer

A)   Participative decision making
B)   Reverse mentoring
C)   One-way communication
D)   Participative problem solving
E)   Interactive communicationF) A) and B)
G) None of the above

Question 3

Carl gives a formal presentation to his team members about the new software that he has recently reviewed. He feels that it will be very useful for his team and will increase efficiency. However, some members of the team disagree with Carl and argue that it could lead to a decrease in productivity. Carl, irritated at being challenged, feels that the team members are making excuses for being lazy. In the context of this scenario, Carl's judgment has been influenced by

Accepted Answer

A)   his self-efficacy.
B)   social facilitation effect.
C)   noise.
D)   groupthink.
E)   his perception.F) D) and E)
G) A) and B)

Question 4

Aaron, the CEO of a multinational company, has decided to implement certain new corporate processes for increased efficiency and productivity. He wishes to conduct the implementation in a phased manner in all divisions of the company, throughout the world. Also, he wishes to inform every employee of the impending change and ensure that they fully understand its implications. Which of the following is a reason why he should send an e-mail describing the changes and its benefits?

Accepted Answer

A)   It supports interpretation of subtle nonverbal cues conveyed by a sender.
B)   It is the most appropriate tool to communicate sensitive or private information.
C)   It allows information to be shared rapidly with large numbers of stakeholders.
D)   It engenders more trust among users than face-to-face communication does.
E)   It is a highly effective tool for communicating and solving complex problems.F) D) and E)
G) A) and B)

Question 5

The feedback provided by the employee focus groups to the vice presidents and the CEO is an example of ________ communication.

Accepted Answer

A)   downward
B)   upward
C)   horizontal
D)   grapevine
E)   intrapersonalF) C) and D)
G) A) and B)

Question 6

What are the advantages and disadvantages of oral communication?

Accepted Answer

The advantages of or...

Question 7

Ian, a senior employee, has been assigned a task by his manager, Miranda. He has been asked to monitor the activities of some new employees in the team and report to her if he finds them engaged in activities that are not work related. Ian finds that the new employees were spending far too much time on social networking sites at work. However, instead of reporting this to Miranda straightaway, he advises the new employees to refrain from using those sites in the future. Moreover, he tells Miranda that the new employees were doing their work effectively. In this scenario, Ian has engaged in

Accepted Answer

A)   encoding.
B)   encrypting.
C)   social loafing.
D)   bootlegging.
E)   filtering.F) None of the above
G) B) and C)

Question 8

The first employees were engaging in

Accepted Answer

A)   filtering.
B)   miscommunication.
C)   the grapevine.
D)   formal communication.
E)   social communication.F) A) and E)
G) A) and D)

Question 9

People assume that others share their views, and pay more attention to their own views than to the views of others.

Accepted Answer

A) True 
 B)False

Question 10

Jacob, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. Based on media richness, which of the following would be the most appropriate medium to communicate the routine message?

Accepted Answer

A)   face-to-face discussion
B)   telephone
C)   one-on-one interview
D)   e-mail
E)   small group meetingF) C) and D)
G) D) and E)

Question 11

_____ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Accepted Answer

A)   Perception
B)   Filtering
C)   Decoding
D)   Encoding
E)   CompoundF) B) and C)
G) None of the above

Question 12

______ is the process of receiving and interpreting information.

Accepted Answer

A)   Filtering
B)   Encryption
C)   Accommodation
D)   Perception
E)   CodingF) All of the above
G) C) and D)

Question 13

How can language interfere or enhance communication effectiveness?

Accepted Answer

Word choice can enhance or interfere wit...

Question 14

Which of the following is true of perception?

Accepted Answer

A)   Perceptual processes primarily involve withholding, ignoring, or distorting information.
B)   Perception is subjective because people's self-interested motives and attitudes toward the sender and the message bias their interpretations.
C)   Communication becomes ineffective when people incorporate others' perspectives into their interpretation of issues.
D)   The human tendencies to perceive subjectively underlie much of the effective communication.
E)   As a result of perception, it can be assumed that the other person exactly means what a receiver thinks he or she means.F) A) and B)
G) C) and E)

Question 15

A vital source of useful observations comes from all of the following expect

Accepted Answer

A)   visiting people.
B)   plants.
C)   other locations.
D)   walking.
E)   a first-hand view.F) A) and C)
G) B) and D)

Question 16

Which of the following practices is best avoided in order to communicate effectively with someone who speaks a different language?

Accepted Answer

A)   using active verbs
B)   pausing frequently
C)   repeating each important idea using different words
D)   using compound, long sentences
E)   using as many visual restatements as possibleF) D) and E)
G) B) and D)

Question 17

Joshua, a manager, instructed his subordinate, Leona, to mobilize their team and prepare a report on how the office could be made more environment-friendly. Leona misunderstood Joshua and explained to her team members that their manager wanted them to minimize the usage of office resources. In this context, why would it have been better for Joshua to communicate to Leona through an e-mail instead of instructing her orally?

Accepted Answer

A)   The receiver can control where and when a message is read.
B)   The sender can provide feedback immediately.
C)   The message remains the same even if relayed through others.
D)   The receiver can gauge the sender's sincerity better than when communicated orally.
E)   The message is more persuasive than when released orally.F) None of the above
G) C) and D)

Question 18

When sending powerful and persuasive messages, you need to avoid messages that are

Accepted Answer

A)   simple.
B)   told with stories.
C)   exciting.
D)   told using multiple metaphors.
E)   informative.F) A) and D)
G) B) and D)

Question 19

Which of the following is an example of company grapevine?

Accepted Answer

A)   an annual general meeting for all the shareholders
B)   a job interview between a manager and a job applicant
C)   a training session with a department head
D)   an informal conversation between colleagues about their new manager
E)   a salary negotiation between an employee and the human resource managerF) D) and E)
G) A) and C)

Question 20

Hiring and retaining talented people in virtual offices is easy because they support scheduling flexibility.

Accepted Answer

A) True 
 B)False

Exam 13: Communicating

Which of the following is an example of company grapevine?

Correct Answer
verified

Hiring and retaining talented people in virtual offices is easy because they support scheduling flexibility.

Correct Answer
verified

_____ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Correct Answer
verified

The first employees were engaging in

Correct Answer
verified

What are the advantages and disadvantages of oral communication?

Correct Answer
verified
The advantages of or...
View Answer

Which of the following practices is best avoided in order to communicate effectively with someone who speaks a different language?

Correct Answer
verified

Jacob, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. Based on media richness, which of the following would be the most appropriate medium to communicate the routine message?

Correct Answer
verified

A vital source of useful observations comes from all of the following expect

Correct Answer
verified

Correct Answer
verified

Which of the following is true of perception?

Correct Answer
verified

How can language interfere or enhance communication effectiveness?

Correct Answer
verified
Word choice can enhance or interfere wit...
View Answer

Which of the following is true of electronic messages?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

When sending powerful and persuasive messages, you need to avoid messages that are

Correct Answer
verified

The feedback provided by the employee focus groups to the vice presidents and the CEO is an example of ________ communication.

Correct Answer
verified

______ is the process of receiving and interpreting information.

Correct Answer
verified

Correct Answer
verified

_______ is a process in which information flows in a single direction, from a sender to a receiver, with no feedback loop.

Correct Answer
verified

People assume that others share their views, and pay more attention to their own views than to the views of others.

Correct Answer
verified

Exam 13: Communicating

Which of the following is an example of company grapevine?

Correct AnswerverifiedShow Answer

Hiring and retaining talented people in virtual offices is easy because they support scheduling flexibility.

Correct AnswerverifiedShow Answer

_____ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Correct AnswerverifiedShow Answer

The first employees were engaging in

Correct AnswerverifiedShow Answer

What are the advantages and disadvantages of oral communication?

Correct AnswerverifiedThe advantages of or...View AnswerShow Answer

Which of the following practices is best avoided in order to communicate effectively with someone who speaks a different language?

Correct AnswerverifiedShow Answer

Jacob, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. Based on media richness, which of the following would be the most appropriate medium to communicate the routine message?

Correct AnswerverifiedShow Answer

A vital source of useful observations comes from all of the following expect

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of perception?

Correct AnswerverifiedShow Answer

How can language interfere or enhance communication effectiveness?

Correct AnswerverifiedWord choice can enhance or interfere wit...View AnswerShow Answer

Which of the following is true of electronic messages?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When sending powerful and persuasive messages, you need to avoid messages that are

Correct AnswerverifiedShow Answer

The feedback provided by the employee focus groups to the vice presidents and the CEO is an example of ________ communication.

Correct AnswerverifiedShow Answer

______ is the process of receiving and interpreting information.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_______ is a process in which information flows in a single direction, from a sender to a receiver, with no feedback loop.

Correct AnswerverifiedShow Answer

People assume that others share their views, and pay more attention to their own views than to the views of others.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The advantages of or...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Word choice can enhance or interfere wit...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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