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What are the four components of the implementation phase of the strategic marketing process?

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The four components of the implementatio...

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An organization's mission refers to


A) the target goal it sets for current profits based on enacting a comprehensive strategic plan.
B) the target objective it projects for future market share based on enacting a comprehensive strategic plan.
C) the fundamental,passionate,and enduring principles that guide its conduct over time.
D) specific strategies and tactics that will be used to counteract any competitor's advantages.
E) a statement of the organization's functions in society that identifies its customers,markets,products,and technologies.

F) A) and B)
G) All of the above

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An organization's foundation includes which of the following?


A) core values
B) business definition
C) goals
D) strategic levels
E) offerings

F) A) and B)
G) All of the above

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Hasbro is a $4-plus billion toy company that prides itself on donating to organizations that help children,since they and their parents comprise the target market for its business.This is an example of a(n)


A) unit sales goal.
B) market share goal.
C) social responsibility goal.
D) sales revenue goal.
E) customer satisfaction goal.

F) A) and B)
G) C) and E)

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Quadrant "D" in Figure 2-5 above represents the marketing strategy of __________.


A) market penetration
B) product penetration
C) market development
D) product development
E) diversification

F) B) and C)
G) B) and D)

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Cree markets LED (light-emitting diode) light bulbs (see the photo above) that replaces the traditional incandescent bulb.The Cree LED 60w bulb is 84 percent more energy efficient,lasts for 25,000 hours,and initially sold for about $12 at Home Depot.Cree is an example of a(n) __________.


A) cooperative
B) industry
C) nonprofit organization
D) business firm
E) public firm

F) D) and E)
G) B) and D)

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An action item list refers to an aid to implement a marketing plan that consists of four columns: (1) the task; (2) the person responsible for completing that task; (3) __________;and (4) what is to be delivered.


A) the budget
B) the points of difference
C) the promotional message
D) the date to finish the task
E) the product or service

F) A) and B)
G) A) and C)

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The marketing program-step 3 in the strategic planning process-answers which question?


A) who
B) what
C) when
D) why
E) how

F) None of the above
G) B) and E)

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The logistics industry has sales of $800 billion per year.If a third party logistics provider had sales of $8 billion,what would its market share be? Be sure to define market share and show your work in your answer.

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Market share is the ration of sales reve...

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Consider Figure 2-7 above.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in power outages.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits (consisting of food bars,a water filtration system,first aid supplies,etc. ) .Before going ahead with this decision,there were several factors that had to be taken into consideration: (1) The firm has a great reputation with its flashlights and does not want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes anticipated for the upcoming year,no one really can predict what will happen.The company's reputation would fall in which quadrant(s) of the SWOT analysis grid?


A) "A"
B) "B"
C) "C"
D) "D"
E) "A" and "D"

F) D) and E)
G) A) and B)

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Statements of an accomplishment of a task to be achieved,often by a specific time are referred to as __________.


A) plans
B) procedures
C) objectives
D) strategies
E) core values

F) C) and E)
G) A) and C)

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__________ convert an organization's mission and business into long- and short-term performance targets.


A) Plans
B) Tactics
C) Strategies
D) Goals
E) Visions

F) A) and D)
G) B) and E)

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Medtronic is the world leader in producing heart pacemakers and other medical devices.Earl Bakken,Medtronic's founder,wrote its mission statement when he launched the firm over a half century ago.Summarize Medtronic's mission statement and comment as to why it is a good one.

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Medtronic's mission statement reads: "To...

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Consider the photo above of Apple's iPhone 5C.Apple launched its revolutionary iPhone in 2007,the first smartphone that used a multi-touch user interface.iPhone unit sales skyrocketed.Recently,smartphone sales have slowed as the industry moves into the maturity stage of its product life cycle.But Apple's sales have remained strong.By 2017,the smartphone market is expected to grow at a compound annual rate of 13 percent due to dropping average smartphone prices.Apple's iPhone had a 15 percent share of the global smartphone market in 2013-second to Samsung,whose share was 41 percent.Apple's iPod SBU appears to be a __________.


A) question mark/star
B) raptor
C) hedgehog
D) cash cow
E) dog

F) B) and D)
G) All of the above

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What is a cross-functional team and how is it used?

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When developing marketing programs for n...

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In the context of organizational direction,a business refers to


A) the daily operational decisions that must be implemented for an organization to remain viable.
B) exchange transactions between seller and buyer in order for the seller to make sales and earn profits.
C) the clear,broad,underlying industry or market sector of an organization's offering.
D) an organization that develops an offering.
E) the objectives of a firm and the strategies and tactics that will allow it to achieve them.

F) C) and D)
G) A) and E)

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The goal of a SWOT analysis is to


A) identify market research questions in order to develop new products for new market segments.
B) determine how raises,bonuses,and dividends will be paid.
C) reorganize the firm's marketing department.
D) identify the critical strategy-related factors that can impact the firm.
E) fairly allocate governmental resources and financial aid across the industry.

F) C) and D)
G) A) and B)

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Which of the following is NOT an example of an industry?


A) the computer industry
B) the automobile industry
C) the landscaping industry
D) the government industry
E) the publishing industry

F) A) and E)
G) A) and D)

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In Figure 2-1 above,"C" represents the


A) strategic business unit level.
B) board of directors.
C) corporate level.
D) functional level.
E) CMO.

F) A) and E)
G) A) and D)

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Overseeing strategic marketing efforts at the corporate level would most likely be the responsibility of the __________.


A) CEO
B) CMO
C) CPM
D) CPO
E) COO

F) B) and E)
G) C) and D)

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